hello this morning i put my major engineer trophy materials in the warehouse everything stops but three Precision Engineering Tools items are missing if you can help i would appreciate it
Hello @Fazli!
Welcome to the New World community! We’re happy that you are here.
I am sorry to know that your items are missing from the warehouse.
Please perform basic troubleshooting once, as loss of files or corrupted files, sometimes, may cause these kind of issues.
-Close the game
-Run Integrity check-
-Wait for 30 minutes & relaunch the game.
If the items are still missing, please let me know here so that I can further help you on this.
Looking forward for your response.
Cheers!
I did what you said but still nothing. I put all the materials in the warehouse in the morning, but only those three pieces are missing and I put them in the warehouse in the morning.
Than you for your response @Fazli . I am sorry that the previously mentioned troubleshooting step did not work for you.
To further escalate this, I would request you to please contact our live mediums here Contact Us | Amazon Games so that they can create a ticket to the Dev team and help you with a resolution.
Be sure to have your game logs & Dxdiag report ready in case they ask for them.
- Provide recent 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
- DxDiag report: Go to Windows Start search bar and type dxdiag. Click on dxdiag.exe. When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps.
Have a good day!
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