Character Mikeyjr on Eden US East. Server went down without enough notice to complete the Lazarus dungeon. Can I get my orb back?
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Hi @mikey14513
Welcome to the community. I’m really sorry for the trouble caused.
While this can be really frustrating, I would suggest you to try few steps and see if it the orb is returned.
I understand it looks like a servers problem, but can you try to do these troubleshooting steps:
Verify integrity of game files
To learn how to verify your game files, go to Steam Support.
If you have already tried these steps and issue still persists. Please let us know we will assist you further.
Restart the Game
Exit the game and completely close the game from back ground and close the Steam app.
If you have already tried these steps and issue still persists. Please let us know we will escalate this further.
Please PM me the following details
Char name :
Server name:
World name:
Char level:
Please send me the logs as an attachment .txt file, in the PM.
Instructions for generating a DxDiag: Open and run DxDiag.exe
Minimum most recent, but preferably 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
Tip: If AppData is set as a hidden folder, you need to enable hidden folders to see the logs.
See you in Aeternum. 
That response tho…
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