Immobilized - Unable to Play; Stuck under map

[PapaTez]

Server: Themiscyra
Name: PapaTez

I am unable to play New World at the moment, as I am currently stuck under the map. I have lately helped out in a war to help assign members, and also to help organize PvE elite area runs, which I am unable to do currently.
To explain, I was working on the Secrets Best Left Unshared part of Reekwater quests. Inside the ruins of Syleio Seko, we were running around a corner and up some stairs. There is another bug that occurs often in the Reekwater area, where enemies do not despawn, causing there to be dozens of those enemies to spawn inside of each other. I was not aware of this quest having those, and when I tried to stun them, to allow myself the time to run away or around, they killed me. Due to the immobilized bug, I am not able to despawn from the world. The enemies were continuing to attack to finish their animations, which ended up pushing me through the floor, away from any hope of being rezed by my teammates.

I do not think I am the only New World creator experiencing this issue, but I am currently unable to make any content, as it would be stories about how I became stuck under the map, storming the castle in my last ditch effort of defense! (Sorry, I just wanted to bring a little humor in light of this saddening situation)

I would like to ask to see if it is possible for myself, other creators, and other gamers out there be moved at least into positions where they can have someone rez them. At least we could continue to play.

From posts I have seen, some have been waiting up to two weeks to hear something back. If there is ability to get those who are unable to play moved in the world or respawned, I would love to see it for myself and those waiting for weeks to get assistance. Thank you for the help!

[Zuzu_GameTime]

I do hope a Dev takes care of this, as it would appear to be a simple solution to just move your immobilized body out from underneath that floor to somewhere we could rez you! Your an amazing CC for New World and vital to our Company operations so the quicker the better AGS!!! Please help PAPA!!! FREE PAPA!!!

[Italianman]

Hello!

The devs are aware of this issue and working on this. They already addressed this on the developer corner. You can check it, however I’m pasting their response too.

"In a live environment at scale, we identified a rare issue that places players in limbo where they are neither in the world or in an Outpost Rush session. Solving this character state is very manual and time consuming, and we have not been able to reproduce the issue in internal testing. We are working on solutions to prevent the issue but it has not been an easy fix.

We did a cautious roll out to monitor for this issue to appear. If you have an issue with UI appearing improperly during Outpost Rush you can do a hard restart to resolve the issue permanently. If your character gets immobilized or stuck between the world and Outpost Rush, please submit a ticket to our Support Team to get unstuck. Getting this running smoothly is a top priority for the team, Outpost Rush is an important aspect of late game gameplay and economy."