[Important]Cannot type in global chat or trade

Game Support English Support
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  • What is your character name in New World:
    -Ellladen

  • What server/world did you experience your issue on:
    -us East/ Eden

  • Describe the issue you are experiencing:
    -I have had the account for over 3 days and i cannot trade or type in global chat still.

  • Is this a bug? (If this is an exploit, please follow the steps here:

  • yes it a bug

  • (if a bug) How did the issue affect your gameplay:
    -The bug drastically reduces the social interations i can have in this MMO thus ruins my game experience.

  • (if a bug) Were you able to recover from the issue:
    -no

  • What are the steps to reproduce the issue as you experienced:
    -i try to type in global chat or initiate a trade with a player and the “your account must be 3 days old etc.”

  • When did this happen? (Date and Relative time; please include your timezone)

  • 11/16/22 - present

Ps- i have already tried to relog and it still has not worked

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Hello @sharif.rashed26,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry you’re having this issue with the global chat, in this case the first thing I can suggest you is to run a file check: Steam Support :: Verify Integrity of Game Files

After complete the step above:

  • Shut down the computer completely. Turn it on, then run the Steam client as administrator and try the game again.

If this doesn’t work I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

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