Hi!
Just to let you know, that after brimstone patch the game is unplayable…
Tried everything possible, no solution so far…
Reinstalled and cleared cache and DNS and other standard troubleshooting steps…
You can see below, game freshly installed!
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Hello @brzydle,
Hope you are doing well.
I’m so sorry you’re having is performance issues within New World.
Since you already have tried the possible troubleshooting and it did not help, so I request you to please contact us via our live support channel so we can investigate your issue:
As we will need some personal information from your account. Be sure to have your game logs ready just in case they ask for them.
If asked kindly provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
Along with DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps.
See you very soon in Aeternum 
This is useless.
In a 1000 hours before this update i’ve never had the game become frozen randomly and needs to be terminated. This problem started since the new brimstone update.
@Vanghelion93 They still need the logs to figure out what’s going on…
@brzydle I’m getting this same exact issue. If they find a reason or fix for this, could you update this post? THANKS!!!
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I am having this issue as well. Mine blackscreens randomly, and doesn’t even prompt the windows task manager for not responding. BGM persists. The only solution I have had is to play flower-picking simulator, where doing a forced restart of the game every 40 seconds to 12 minutes (no pattern discernable) doesn’t cause me to lose the world tour I attempt, or miss the entire baal fight I try to join, and I haven’t even been bold enough to attempt wasting the attempt to see the new zone yet, because surely I’ll just stay dead if I lose functionality this often. Looking forward to solutions. -KayleSupportMain
I’ve provided all the logs and DXdiag files yesterday.
As soon as I know I will share the news, but tbh, I believe it is game code issue, as it comes and goes with different patches.
It is not the first time I’m having the same issue.
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I’ve been looking for days for a potential solution to random freezes and game shutdowns.
For me, even though I can run any games without any problem, New World is the only one having this issue.
The thing that seems to be working so far is either increasing the RAM voltage or disabling XMP/DOCP… For some reason, NW makes the default XMP/DOCP settings unstable. Running without DOCP wasn’t an option for me, so I increase the default voltage from 1.35 to 1.38. Stable so far.
Hope this helps!
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