In-game VOIP/voice not working

Game Support English Support
1
  • System Information (OS, Processor, RAM, HDD Space, Graphics card, etc.

Windows 10 21H1 (build 19043.1288). Intel 8700K. 1080 Ti. 16GB RAM. Samsung 950 SSD (500GB). Logitech G933 Artemis headset.

  • Any Error messages you are getting.

First noticed an error message last night, but my voice chat has not worked since Day 1. Error message was something along the lines of “Failed to join VOIP channel” right after recalling to my house in Everfall.

  • What is happening?

In-game voice does not work. Unable to hear or be heard. Sometimes I can see the microphone above other players’ heads when they are speaking, though. Tested with a friend and he cannot see a microphone above my head when I try to speak. Also verified others were actually speaking, as when grouped in expeditions (or outside) my friend can hear the other members speaking and forwards what they say to me via Discord voice chat. My microphone and headset works in everything outside of the game, and the regular game sound works fine.

  • Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world)

Anywhere so long as I try to speak via voice or have someone attempting to speak to me.

  • What troubleshooting have you attempted?

I’ve tried each of the output/input settings in the game’s communications menu. Verified everything was set correctly in PC Audio Settings. Set the game and Steam to run as administrator. Attempted forwarding ports UDP: 4380, 27000-27031, 27036; TCP: 27015-27030, 27036-27037 as suggested in another support thread I found in my research.

  • Any other information?

I was going through the game files to see if there was any kind of error log or other settings I could change via config and found this in a log file “Game” located in "Windows (C:)/Users/Username/AppDate/Local/AGS/New World (I can upload the whole file if necessary)):

<2021-10-25 22:12:46.293>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: player spawn succeeds, in game
<2021-10-25 22:12:46.293>: [Info] (AZCore): [GameConnection] Update state WaitingForPlayerSpawn to new state InGame
<2021-10-25 22:12:46.293>: [Info] (AZCore): [Game] CGame::OnConnectionSucceed
<2021-10-25 22:12:46.354>: [Info]: [ERROR] ClientSDK: Failed to unmarshal message: num_bytes=37, type=B17946984E434968A9EAC5E0A83E12A7
<2021-10-25 22:12:47.208>: [Info]: [Vivox] VoiceChatSystemComponent: connected to server
<2021-10-25 22:12:47.289>: [Info]: [Vivox] VoiceChatClientState: Attempting login as ‘.amazon9050-ne78.9f3cf4a8-713a-4bb2-81e7-e2cc29d3089a.’…
<2021-10-25 22:12:48.430>: [Info]: [Vivox] VoiceChatSystemComponent: logged in to server
<2021-10-25 22:12:49.950>: [Info]: [ERROR] ClientSDK: Failed to unmarshal message: num_bytes=37, type=B17946984E434968A9EAC5E0A83E12A7
<2021-10-25 22:12:50.588>: [Info]: [Vivox] VoiceChatClientState: blocking 3 users
<2021-10-25 22:12:50.940>: [Info]: [Vivox] VoiceChatClientState: joining new channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEw!p-20-1-1.000-3@anwxp.vivox.com’
<2021-10-25 22:12:51.060>: [Info]: [Vivox] VoiceChatClientState: Attempting to join 3d channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEw!p-20-1-1.000-3@anwxp.vivox.com (021010)’…
<2021-10-25 22:12:51.604>: [Info]: [Vivox] VoiceChatSystemComponent: channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEw!p-20-1-1.000-3@anwxp.vivox.com’ joined
<2021-10-25 22:12:51.607>: [Info]: [Vivox] VoiceChatClientState: joining new channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEw!p-20-1-1.000-3@anwxp.vivox.com’
<2021-10-25 22:12:51.615>: [Info]: [Vivox][16588] check_hresult(39) - m_AudioClient->Initialize() failed: hResult=-2004287478,hResultToString(hResult).c_str()=AUDCLNT_E_DEVICE_IN_USE
<2021-10-25 22:12:51.618>: [Info]: [Vivox][16588] VivoxClient::VoiceProcessor::OpenAudioUnit(695) - OpenAudioUnit() failed this=0x2a9ef0d15f0,captureDeviceId=DeviceId m_displayName=‘VoiceMeeter Output (VB-Audio VoiceMeeter VAIO)’ m_internalName=’{0.0.1.00000000}.{4a4eacba-ec34-471c-8feb-1eb9cf3da0c6}’,renderDeviceId=DeviceId m_displayName=‘Speakers (4- Logitech G933 Gaming Headset)’ m_internalName=’{0.0.0.00000000}.{349846e0-29dc-4a2b-8cbb-d497a44e7781}’,vr=3
<2021-10-25 22:12:53.580>: [Info]: [Vivox] VoiceChatClientState: Attempting to join 3d channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEw!p-20-1-1.000-3@anwxp.vivox.com (020010)’…
<2021-10-25 22:12:53.956>: [Info]: [Vivox][16588] check_hresult(39) - m_AudioClient->Initialize() failed: hResult=-2004287478,hResultToString(hResult).c_str()=AUDCLNT_E_DEVICE_IN_USE
<2021-10-25 22:12:53.957>: [Info]: [Vivox][16588] VivoxClient::VoiceProcessor::OpenAudioUnit(695) - OpenAudioUnit() failed this=0x2a9ef2baa70,captureDeviceId=DeviceId m_displayName=‘VoiceMeeter Output (VB-Audio VoiceMeeter VAIO)’ m_internalName=’{0.0.1.00000000}.{4a4eacba-ec34-471c-8feb-1eb9cf3da0c6}’,renderDeviceId=DeviceId m_displayName=‘Speakers (4- Logitech G933 Gaming Headset)’ m_internalName=’{0.0.0.00000000}.{349846e0-29dc-4a2b-8cbb-d497a44e7781}’,vr=3
<2021-10-25 22:12:54.056>: [Info]: [Vivox] VoiceChatSystemComponent: channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEw!p-20-1-1.000-3@anwxp.vivox.com’ joined
<2021-10-25 22:12:54.506>: [Info]: [Vivox] VoiceChatClientState: joining new channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEx!p-20-1-1.000-3@anwxp.vivox.com’
<2021-10-25 22:12:54.717>: [Info]: [Vivox] VoiceChatClientState: Attempting to join 3d channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEx!p-20-1-1.000-3@anwxp.vivox.com (020011)’…
<2021-10-25 22:12:55.092>: [Info]: [Vivox][16588] check_hresult(39) - m_AudioClient->Initialize() failed: hResult=-2004287478,hResultToString(hResult).c_str()=AUDCLNT_E_DEVICE_IN_USE
<2021-10-25 22:12:55.093>: [Info]: [Vivox][16588] VivoxClient::VoiceProcessor::OpenAudioUnit(695) - OpenAudioUnit() failed this=0x2aa32dfecb0,captureDeviceId=DeviceId m_displayName=‘VoiceMeeter Output (VB-Audio VoiceMeeter VAIO)’ m_internalName=’{0.0.1.00000000}.{4a4eacba-ec34-471c-8feb-1eb9cf3da0c6}’,renderDeviceId=DeviceId m_displayName=‘Speakers (4- Logitech G933 Gaming Headset)’ m_internalName=’{0.0.0.00000000}.{349846e0-29dc-4a2b-8cbb-d497a44e7781}’,vr=3
<2021-10-25 22:12:55.416>: [Info]: [Vivox] VoiceChatSystemComponent: channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIwMDEx!p-20-1-1.000-3@anwxp.vivox.com’ joined
<2021-10-25 22:12:55.430>: [Info]: [Vivox] VoiceChatClientState: joining new channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEx!p-20-1-1.000-3@anwxp.vivox.com’
<2021-10-25 22:12:55.523>: [Info]: [Vivox] VoiceChatClientState: Attempting to join 3d channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEx!p-20-1-1.000-3@anwxp.vivox.com (021011)’…
<2021-10-25 22:12:56.498>: [Info]: [Vivox][16588] check_hresult(39) - m_AudioClient->Initialize() failed: hResult=-2004287478,hResultToString(hResult).c_str()=AUDCLNT_E_DEVICE_IN_USE
<2021-10-25 22:12:56.499>: [Info]: [Vivox][16588] VivoxClient::VoiceProcessor::OpenAudioUnit(695) - OpenAudioUnit() failed this=0x2aa59bcc570,captureDeviceId=DeviceId m_displayName=‘VoiceMeeter Output (VB-Audio VoiceMeeter VAIO)’ m_internalName=’{0.0.1.00000000}.{4a4eacba-ec34-471c-8feb-1eb9cf3da0c6}’,renderDeviceId=DeviceId m_displayName=‘Speakers (4- Logitech G933 Gaming Headset)’ m_internalName=’{0.0.0.00000000}.{349846e0-29dc-4a2b-8cbb-d497a44e7781}’,vr=3
<2021-10-25 22:12:56.916>: [Info]: [Vivox] VoiceChatSystemComponent: channel ‘sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEx!p-20-1-1.000-3@anwxp.vivox.com’ joined
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 020011
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 020010
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 021011
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatClientState: transmitting to no channels
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: transmitting only to sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEw!p-20-1-1.000-3@anwxp.vivox.com
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatClientState: transmitting to sip:confctl-d-amazon9050-ne78.jav-0232eed8-b0f8-4117-b657-7bd6d2ccb8d5-MDIxMDEw!p-20-1-1.000-3@anwxp.vivox.com
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete
<2021-10-25 22:12:56.922>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete

2

Hello @Amazonian_Cat,

I’m sorry for the delayed response if you are still having issues with your in-game voice try these steps: Fix sound problems in Windows 10

Check to see if the audio issues are specific to Voice Chat in-game. If yes, then:

  1. Check in-game settings to make sure Voice Chat is enabled.
  2. Make sure your character is in close physical proximity to the character you’re trying to converse with. If you’re too far apart, it can cause sound issues.

Once the computer’s default sound setting are correct, please navigate to the in-game window.

  1. Select Esc, and then Settings.
  2. Select Audio, and make sure the volume sliders aren’t set to zero.

If you are still having issues let me know, take care.

3

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