Ingame connecting Twitch account and New World account

I have connected New World and Twitch but Ingame it shows me I didn’t do it. When I click on button “Connect Twitch Account” It cheanges it’s icon to loading one but nothing changes. I checked this topic: Unable to connect twitch account - Game Support / English Support - New World Forums but nothing changed in my case.

Hi @Rastarus.

Hope you’re doing well :sunny:

Sorry to know you’re having this error when you are pressing the button and nothing changes, I know how frustrating this is.

When you have a chance would you mind trying the following steps:

  1. Close the game completely.
  2. Go to this page: Twitch Drops | New World
  3. If the accounts are linked, unlink them and link them again
  4. Once both are linked the third selection will show. Then click “Activate”. The player should see a message pop up saying “Success! Your Drop will be available in New World Starting…!”
  5. Log in to New World.
  • Make sure your Steam account is not linked to another Amazon or Twitch Account.
  • Make sure that it shows both accounts as “Linked” on that page above.

In case this doesn’t work I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers! :raised_hands:

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