Is there any way at all to contact forum admins/moderators directly?

I’ve been trying to find a way to contact anyone from the support on the forum but the direct messaging functionality seems to have been disabled. Is there a way to get in touch with anyone without posting a public thread?

The reason I’m asking is because I spent two hours with the AGS support a moment ago trying to resolve an issue with my main forum account (this is a different one as I can’t log into to my main one) and they basically ended the conversation by saying they are unable to help and apologized for any inconvenience.

Thought I’d speak to someone here instead.

Hello @Tantalus

Thank you for reaching out to us about your forum account.

Please reach out to our customer service here since we require specific personal information in order to assist you.

Remember your forum account uses the same account info, so if your account is having issues, CS is in the best position to help you!

Thank you for using the forums!

Sorry that link just brings you to the amazon help page. Any guidance on how to get in touch about the game? I have the same problem, submitted a ticket and all relevant information and no updates. Just generic responses saying they are investigating.

Hi @ajh16.


Visit this page:

Or go to the end of the page to:

Browse help topics> Need more help> Contact us

Select “Start chatting now”

Then follow on the chat the instructions to select New World.

And that’s it, a customer service agent will help you.

I hope this helps!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.