Issue: Unable to connect to server

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1

Hello. We using router to for internet connection. To router connected three pc. 2 pc easily connected to game. The 3d pc have problem with connection and always have the same error.
tripleAforsure
Ports opened, firewall disabled.

I saw similar topics but there was no solution. Is this situation still fixable?

1 Like
2

Hello JohnAlterat,

Welcome back to the New World Forums.

Thank you so much for sharing the troubleshooting you have done so far and I’m sorry you’ve been having this issue with your 3rd PC, this is not the intended experience we want for our adventurers.

I want to confirm if you already did the troubleshooting related with the he third party program EasyAntiCheat that is linked within New World:

  1. Open New World in your Steam Library.
  2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files:
  1. Re-launch New World.

The next troubleshooting we need to verify is the AGS Files that are linked within New World:

  1. Windows + R type in %APPDATA%
  2. Go to Local and Roaming (Both files will include an AGS file) and open them.
  3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
  4. This will refresh the cache files within New World and remove the error launching the game

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience. :man_mage: :small_blue_diamond:

Screenshot 2022-04-14 5.56.31 AM

3

When I opening EasyAntiCheat I see only this selections, no any of game titles.
Screenshot_182

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Thank you so much for sharing this JohnAlterat,

In this case use the option of Current (Game 271)

Thank you, and I will be waiting for your reply to answer you as soon as possible.

Thanks for all your feedback and specially your patience. :man_mage: :small_blue_diamond:

Screenshot 2022-04-14 5.56.31 AM

5

Tried - nothing change. May I completely remove anticheat and re-install it manually?

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Before you make changes to the EasyAntiCheat reinstalling it; I want to confirm if you also made this troubleshooting before the Forum:

The troubleshooting I want to confirm if you already did it before, is the one related with the Internet Protocol Version 6 (tcp/ipv6):

  1. Open Windows settings.
  2. Go to your Network&Internet section.
  3. Click Change Adapter Settings.
  4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
  5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
  6. Uncheck the box next to it and restart your computer.
  7. Re-launch New World.

If you already applied this one, please follow re-installing EAC.:man_mage: :small_blue_diamond:

7

I’ve been having this issue since launch. Here’s the latest thread where the devs are working on it, but I have yet to get any response from them or have them ask me to try any troubleshooting.

What I did find odd is that I can log in with a different character when this happens. If there was an issue with my computer or network, I would not be able to log in with a different character on the same account. It’s something messed up on AGS’s side.

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