Item disappeared after swap gear by double click

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1

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  • What is your character name in New World: habin

  • What server/world did you experience your issue on: delos

  • Describe the issue you are experiencing: item disappeared after swap gears inventory to inventory by double click
    I was wearing full sTR set but buddy wanna farm elite so swap to con gears around 20 :50~ 21:00. went to spot there was a group, so I wanted back to STR set, realized pants disappeared.
    check all storage, none. and I always carry full corrupt gears on me, have everythingelse I swapped by double click, also locked screen capture is from last night recording

    pants
    pants691×529 61 KB

  • Is this a bug or an exploit: bug

  • (if a bug) How did the issue effect your gameplay:

  • (if a bug) Were you able to recover from the issue:

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced:

  • When did this happen? (Relative time; please include your timezone)

1 Like
2

Happened to me a couple of times too. I was lucky to see the bag on the ground so i just picked it up.

1 Like
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Hello @habin ,

Our apologies for the late reply on this one and I am sorry to hear you seem to have lost your pants.

Please try the following steps in order to troubleshoot this:

  1. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information we cannot post on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum! :wolf:

4

hello
did… nothing wrong

bug
bug987×1068 153 KB

5

Hello @habin,

My apologies but I am unable to read the language in the screenshot. Could you please elaborate on what the issue is at this point so I can better assist you?

I’ll be looking forward to your answer.

Have a great day and see you in Aeternum. :wolf:

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is just says completed, nothing wrong with file
english steam capture

sss
sss1078×1033 158 KB

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Thanks @habin,

Given you ran the Steam Integrity check and no issue was found it is best if you please proceed with the following:

Our live support will be able to gather the information needed to look further into this.

Have a great day and see you in Aeternum. :wolf:

8

Same thing happened to me 6 days ago with a pair of expensive boots. Ags still hasn’t gotten back to me and my web ticket. It must have dropped a bag like your situation as I double clicked my tanner gear to swap…and I didn’t notice it in a busy windward town.

At least now I know what to look for in the future, until Ags fixes this bug. Thanks for sharing your post and sorry for the loss…

1 Like
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hopefully i get it back. i just sent log file to ags, will see

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