Items missing from inventory after purchase from Trading Post

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  • What is your character name in New World: Tioga
  • What server/world did you experience your issue on: El Dorado
  • Describe the issue you are experiencing: Just purchased 300 Orichalcum ingots from trading post for ~$9000. Transaction completed but ingots are not in my inventory.
  • Is this a bug? Most definitely
  • (if a bug) How did the issue effect your gameplay: Loss of $9000
  • (if a bug) Were you able to recover from the issue: Not as of yet
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced: Placed Buy Order in trading post (Ebonscale Reach) for 300 Ori ingots, order appeared to complete but ingots are not in my inventory or in my storage.
  • When did this happen? 09/19/2022 around 5:45PM Pacific Standard Time

Sorry to hear about this, Jeff_Bryant.

Moved this over to the support section so our support team can check into this.

Hello @Jeff_Bryant,

Welcome back to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about the issue you’re having with the purchase you made in-game and that you didn’t received, in this case and due to the nature of your concern I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!