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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here
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What is your character name in New World: Ezekial Branaxe
What server/world did you experience your issue on: Castle of Steel
Describe the issue you are experiencing: My weaponsmithing pants are missing from my WW storage. They have not been used since before the patch.
Two of my other friends have also experienced items that were locked coming up missing since the patch.
Is this a bug or an exploit: BUG
(if a bug) How did the issue effect your gameplay: I can’t craft like I should be
(if a bug) Were you able to recover from the issue: NO
(if a bug) Please include a screenshot or video of the issue that you have experienced:
What are the steps to reproduce the issue as you experienced:
When did this happen? (Relative time; please include your timezone) 06/11/22 @ 1500
They claim it is but you’re not the only one and it’s being ‘addressed’. Meaning no matter how many further questions you send to AGS via email with your case number, you’ll get a bot response “It’s being looked into”. Along with other trash like “Keep reading forums for updates” Trust me, it isn’t.
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information we cannot post on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.