Items missing since last patch

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  • What is your character name in New World: Ezekial Branaxe
  • What server/world did you experience your issue on: Castle of Steel
  • Describe the issue you are experiencing: My weaponsmithing pants are missing from my WW storage. They have not been used since before the patch.
    Two of my other friends have also experienced items that were locked coming up missing since the patch.
  • Is this a bug or an exploit: BUG
  • (if a bug) How did the issue effect your gameplay: I can’t craft like I should be
  • (if a bug) Were you able to recover from the issue: NO
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced:
  • When did this happen? (Relative time; please include your timezone) 06/11/22 @ 1500
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Welcome to the New World forum community, branaxe. I’m sorry to see you’re missing your loot :confused: .

I’ve moved this to the support section so our support agents can take a look into this for you.

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Well its been 7 days since I posted this and all @AGS has done is move it to another forum. Is it even being looked at in the other forum?

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They claim it is but you’re not the only one and it’s being ‘addressed’. Meaning no matter how many further questions you send to AGS via email with your case number, you’ll get a bot response “It’s being looked into”. Along with other trash like “Keep reading forums for updates” Trust me, it isn’t.

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And this why people are leaving the game…lack of response to the community is pathetic!

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DOnt feel bad i lost a complete set of woodworker gear and a legendary rapier that i know of probably other items and the i dont care attitude since we arent pvpers is all we get

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Hello @branaxe and our apologies for the delay in getting back to you,

I am sorry to hear you seem to have lost some valuable items from your storage.

Please try the following steps in order to troubleshoot this:

  1. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information we cannot post on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum! :wolf:

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