I've a problem with "Connection Error" - Last Update

[Goomaru]

Since the last update I have not been able to access the game and I get the screen error:

English message error: Unable to connect to the server.

already try with:

1. Change my ethernet configuration to IPV4 (disabled IPV6)
2. Change my IP by restarting my router
3. Updating my drivers to the latest version
4. Repairing files from STEAM.
5. Open EasyAntiCheat → Repair

Neither case has worked for me.

[officerweir]

same

[nsy1015]

I had the same problem, but it was resolved after I delete and re-download the game.

[Goomaru]

I literally reinstalled the game again and the problem persists. x.x

[Jochoo]

Hello Adventurer!

We are sorry to hear about this connection error!

Are you experiencing this issue in any other server?

Thank you in advance!

[GoombaGirl]

Is there someone else playing in your household as well? My partner and I always have this issue if one is already logged into the game. We have to validate Steam files a few times just to get the game to work.

[mpilman]

I had various errors. Got as far as the trading post once before is kicked me out. I uninstalled and reinstalled and it seems to be working for me.

[NicelyJob]

same problem

[Jochoo]

Hello there.

Please provide us with his DXDiag and in-game logs.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

1. Press Windows+R on the keyboard, type %appdata% and press enter.
2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
3. Attach the file into your message.

With this information, we’ll be able to investigate the issue further.

Thank you!

[Goomaru]

Hi @Jochoo.
I keep with the same error.
Unfortunately it was solved with VPN (exitlag) to be able to play accessing from Brazil.
Apparently I am blocked in Peru (only me because my friends can access the game normally).
IP: 190.42.16.228

I will attach a dxdiag image:
img1: https://i.imgur.com/rRKStol.png
img 2: https://i.imgur.com/yjcZKYT.png

LogBackups November 18th:

<2021-11-18 23:11:24.359>: [Info] (AZCore): [GameConnection] State(WaitingForREPConnection) is timeout : frames 10, currentTimeoutIntervalCount 1
<2021-11-18 23:11:24.359>: [Info] (AZCore): [GameConnection] Report Error: Reason: 45 BannedUntilEpochMS: 0d
<2021-11-18 23:11:24.359>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 45
<2021-11-18 23:11:24.359>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2021-11-18 23:11:24.359>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2021-11-18 23:11:24.359>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
<2021-11-18 23:11:24.372>: [Info] (AZCore): [GameConnection] Update state WaitingForREPConnection to new state Disconnected
<2021-11-18 23:11:24.373>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2021-11-18 23:11:24.373>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2021-11-18 23:12:00.632>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2021-11-18 23:12:26.484>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2021-11-18 23:12:26.484>: [Info]: CSystem::Quit invoked from thread 8180 (main is 8180)
<2021-11-18 23:12:26.484>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect

[Jochoo]

Hello!

If you are able to play using a VPN, it means that something is blocking the connection on the routing to our servers and pointing an issue with the internet service provider.

I hope this helps!