Just can't get into Barri server. Stuck in queue: 1 position

Game Support English Support
1

Hi,

I left this game for 6 months as I thought all the major bugs would be addressed by now and I’ve just started playing again.

Frequently I simply can’t get into the server. It says waiting in queue: position 1 then after a few minutes just disconnects from queue. When I click the stability of the server web page, it says it’s fine. I’ve called support and they said the server has no problems. I’ve revalidated all files as suggested. When I click on the EU server list it shows me that in the queue for Barri there are 256 in queue and yet for some reason my queue position always reads 1 and never gets in.

I’ve rebooted my PC as support suggested, I’ve linked other forum posts about queue position 1 getting stuck for the support team. I’ve requested if I can just go to another world so at least I can play the game I paid for but it doesn’t look like that’s possible.

I can see other threads that originated in Feb 22nd 2022 about the Barri server being highly populated and requesting a solution but the thread has just been closed down. This is more than 3 months on from that thread and it looks like nothing has been done.

Adam from the support team has logged a case already : V593842185

I’ve rebooted my router, my pc, I’ve revalidated files and I can’t get in to use the game I bought. I appreciate there are some bugs that need work but I can see this queue bug for Barri being raised over 3 months ago.

I would like to be transferred to a less popular English speaking server please, alternatively a workaround to get into the Barri server, or a means of getting the money back that I paid for a game and service that is absolutely unusable for most of the day.

Please let me know how we can proceed please.

Adam

2

Hello alizzio2,

Welcome to the Lost Ark’s Forums.

I really appreciate you’re communicating to us about this issue, and also I want to thank you for sharing the troubleshooting you have done so far.

For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

  1. Open Windows settings.
  2. Go to your Network&Internet section.
  3. Click Change Adapter Settings.
  4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
  5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
  6. Uncheck the box next to it and restart your computer.
  7. Re-launch New World.

If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within New World:

  1. Open New World in your Steam Library.
  2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files:
  1. Re-launch New World.

Finally, we need to verify is the AGS Files that are linked within New World:

  1. Windows + R type in %APPDATA%
  2. Go to Local and Roaming (Both files will include an AGS file) and open them.
  3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
  4. This will refresh the cache files within New World and remove the error launching the game.
  5. Re-launch New World.

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience. :man_mage: :small_blue_diamond:

Screenshot 2022-04-14 5.56.31 AM

3

Fyi, bug on the login queue, dosnt show your actual position just sit and wait, go to nwdb and look at thr sever status, will show queue status for the world.

I had this the other day say position 1… waiting 10 mins and i got in, on nwdb the queue was 243.

1 Like
4

I did wait for many minutes with queue position 1 until it timed out.

However, this problem, for whatever reason, no longer seems to exist.

I do have another bug but I’ll start a new thread.

Thanks for your response,
Adam

5

Hello Adam,

Thank you so much for confirming you don’t longer have this issue within your account.

It was a pleasure helping you and I wish you safe travels in Aeternum. :world_map:

Screenshot 2022-04-14 5.56.31 AM

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