Keep getting error message

[Dillie]

i keep getting this error since update 1.8.
sometimes i can get in after 5 times but sometimes not at all

[JakeL]

Could you check your game.log file for me in %localappdata%/AGS/NewWorld?

[Dillie]

i sent you a private message

[Wyvernn]

Hello @Dillie,

I’m sorry about the issue you’re experiencing, please follow this steps in order to try to solve it: Steam Support :: Verify Integrity of Game Files

If those steps don’t solve your issue then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!