"lag detected" every 5 seconds!

Game Support English Support
1

World Server: Frislandia NA East
Character name: Matsko
For about a day now im constantly getting lag detected every 5 seconds nonstop. When i hop onto a character from another server i have no issues.
I’ve verified files, reset PC, un-installed and re-installed, drivers are up to date hell I even tried using a VPN with no luck. Please someone help me with this. Hopefully im just dumb and its a simple fix

2 Likes
2

Hello @islandantiques4u !

Hope you’re doing well

Could you please try these steps :

  1. Uninstall the game
  2. Delete these folders :
  • C:\Users(your comp name)\AppData\Local\AGS
  • C:\Users(your comp name)\AppData\Roaming\AGS
  1. Reinstall the game.

Also, there are a few more things you can try on, mentioned in the below link:

Please try these steps and let me know if you’re facing the same issue.

We’re always here to help you.

Have a nice day! :slight_smile:

3

did what you said and it did not work… have already tried all the methods in your link as well. Can we please stop acting like this is a connection problem on my end now? Is it not weird that my main character on frislandia is getting this non-stop for 2 days now but if i play my second character on a separate server i have no issues at all? please dont shrug this off, ive quite enjoyed playing your game and wish to not stop but this is kind of absurd.

4

Just stop at his 1. and move on with life

5

Hello @islandantiques4u,

Hope you are doing well.

The best way to help you would be contacting support through chat here: New World - Support | Amazon Games

That way we can receive the pertinent information to help you with this.

Be sure to have your game logs ready in case they ask for them:

Provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

  1. Go to Windows Start search bar and type dxdiag.
  2. Click on dxdiag.exe.
  3. When green progress bar goes away, select Save All Information and save the file to their desktop.

I hope this helps.

Stay safe and take care!

See you in soon in Aeternum! :woman_mage: :snowflake:

6

This is a YOU (AGS/Amazon) problem not the players :partying_face:

2 Likes
7

Agreed its not the players… everyone on our server gets it at exactly the same time… maybe our ovaries are in sync or something.

1 Like
8

This is due to server performance issues, we can’t fix this

1 Like
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