If you receive the following error message “Product information not found” when attempting to launch New World.
If you encounter this error, you may be able to resolve it by turning IPv6 off:
- From the Start/Windows Menu, select settings.
- Select Network and Internet.
- In the Status section, under change your network settings, select "Change adapter options.
- When the Network Connections window opens, right click your network connection.
- Select properties.
- Scroll to Internet Protocol version 6.
- Uncheck the Internet Protocol Version 6 (TPC/IPv6) box.
- Select OK to save your changes for the selected network adapter.
- Try launching the game again.
Should you still encounter this error and are on a Windows Preview Insider build, please roll back to a stable build of Windows 10, as we are not currently supporting Windows Insider Builds.
Safe travels in Aeternum!!