Link to chat not working

[ElusiveLeo]

For the past few days, link to (trade) chat hasnt been working properly. When I click “link to chat”, it’ll show up in the chat box but then when I click enter to send it, it just disappears. I have attempt to do it 6-7 times and sometimes it doesn’t work at all. Please help as trading is a huge part of what I do in this game.

Server: Ohonoo
Player: Axtyn

[Cactacea]

Hello ElusiveLeo,

Welcome back to the New World’s Forums.

I’m sorry the link to chat option is not working for you and also I really appreciate you’re communicating to us about this issue.

First of all; I want to confirm with you, If you already applied the troubleshooting related with the AGS Files that are linked within New World:

1. Windows + R type in %APPDATA%
2. Go to Local and Roaming (Both files will include an AGS file) and open them.
3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
4. This will refresh the cache files within New World.
5. Re-launch New World.

If the problem persists after this troubleshooting, I’d suggest you to please help us escalate this behavior of New World to the developer’s team contacting Amazon Games Customer Support using the link below; Keep handy the following information:

• Character Name.
• Region.
• World / Server.
• Computer Specifications.
• Logs.
• The previous troubleshooting we already made.

Contact Us | Amazon Games

Here you are the steps to get this information just in case you need it:

• To find the DxDiag:

Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.

• To find the logs:
• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

Once more I’m sorry for the inconveniences this may cause!