December 19, 2022, 8:27pm
Was not sure if this is the best place to request assistance for this as I didn’t see any support feature within the game, so if not… please point me in the right direction. Requesting assistance with missing LOCKED item in inventory. The item is Flint which is a great sword, not the flint rocks from the ground. It was leveled to 625 as well. I had used it yesterday to do dungeons and went to use again today but is not in my inventory or any storage sheds. The item was locked which tells me it was likely shift+click dropped as the game does not prevent you from accidentally throwing locked items on the ground… which kinda defeats the purpose of locking your gear… So somewhere between 3pm on 12/18/2022 and 3pm on 12/19/2022 the item Flint (gs 625) was not protected by being locked and is now gone. If possible please resotre the item or replace the materials used to craft and upgrade.
Thanks in advance for any info or assistance.
Flint - Item - New World Database (nwdb.info)
December 19, 2022, 8:30pm
Double check all of your storages. If it isn’t there, you’ll need to contact support here:
December 19, 2022, 8:34pm
Thanks. Checked like 3 times… by name, by gear score and just looking at every single item… very hard to miss a bright red sword…
@JakeL mentioned (thanks again as always) you need to contact us via support ticket and expose your case, in order to determine what happened with the item and help you out.
I hope this can get resolved, stay safe both of you!
Unfortunately, your ticket to get an item restored will likely be met with;
We can’t restore salvaged item
We can’t restore dropped item
We have no record of this item being on your account
Mass Salvaging and the UI bugging causing an equipped/locked item to drop has been an issue since launch but seems to be worse lately due to desync
Dear AGS; Locked items should not be droppable
This game has bugs around salvaging which can cause equipped/locked gear to be discarded.
This has been a big issue since launch.
If the intent of salvage locking is ultimately to prevent irreversible destruction of an item then it should also prevent discarding items on the ground.
When quickly salvaging items, in particular during a chest run, it is possible to accidentally click the context menu option discard item. Additionally there are times when the storage shed does not open quickly enough and it is possible to drop an item on the ground.
Please consider extending the salvage lock, renaming it to “Lock item” and …
Yesterday I dropped my Voidbend gloves on accident… Why is it even possible to drop locked items. There should be a notification or something if you drop legendary items. I dont know where or when it happend. I just throw items at my charakter to equip it and I think i dropped it like that. Would be nice if AGS adds a notification or just make locked items not droppable.
This is half a bug report , half a suggestion.
Some people can relate to that topic because it affected them too.
Sometimes your thousands of gold worth gear can be lost when it is locked, when you quick salvage some greens & blues you can experience (pretty rare bug) out of nowhere that your LOCKED gear from inventory dropped , it happens but…
First! should that bug be fixed , but i dont have more details when/why it happen because it is so rare and random
Second! We SHOULDN’T be able to DR…
So, I lost all my items due to a bug in storage, when trying to open the storage it wouldn’t let me open…
The items were dropped to the ground instead of stored correctly, I even told support that they were dropped. (Locked items BTW, because new world is the first game where you can drop locked stuff…)
I was able to reproduce the bug in a video…
[NewWorld 2021 12 22 17 38 30 342]
After finally 1 month this is the answer they gave me…
"We’ve further investigated this case and fou…
I don’t use the forums but I’d like to leave a suggestion.
Can we prevent items from being able to drop when they’re locked? Currently you can’t salvage locked items but they should also be not able to drop on the ground to prevent mistakes.
I’m sure this simple change will make the feature a lot better.
This shouldn’t be possible as they should be protected!
What is your character name in New World: Flint Northwood
What server/world did you experience your issue on: AP southeast, delos
Describe the issue you are experiencing: Lost a locked item by accidentally shift clicking dropping it on the ground. Particular item : conqueror’s breastplate.
Is this a bug or an exploit: bug
(if a bug) How did the issue effect your gameplay: lost a locked item which is supposed to be locked?
(if a bug) Were you able to recover from the issue: no
(if a bug) Please…
Hello, i contacted support on the website and they told me that i have to make a post on a forum. Soo during today’s elite run i dropped my bis healer chest, the item was locked. Is there posibility i could get it back?
I had Blade of the 19th in my inventory and I believe it dropped while i was salvaging (I think this is a bug) and is no longer there. I didnt notice until it was too late, and double checked my town storages to make sure. Is there any way to recover it?
Disables the drop function of locked items.
When you lock an item it should not be throwable out of the inventory that makes no sense to me.
Afternoon- A day ago, in the haste of clearing my inventory while on a chest run, I accidentally dropped one of my locked pieces of gear. I submitted an online ticket that day and now just got it back in my inventory. I did not expect to get it back so quickly if I was able to get it back at all. I definitely want to thank the team for that.
I also want to point out that locking an item doesn’t prevent it from being accidentally dropped/discarded on the ground. If possible, I’d like to request…
Apparently… After having had my tanking sword vanish mysteriously. I have tested, and noticed that when salvaging it is possible to drop locked items.
Locked items should be blocked from being dropped while locked. This would prevent others from also having to replace gear, that could possibly be lost accidently, while salvaging on the move, if you do not notice the dropped bag.
Sorry for the late edit, but after reading the first post, I thought I may have suffered a stroke it was so poorly w…
What is your character name in New World: Jozy665
What server/world did you experience your issue on: Frislandia
Describe the issue you are experiencing:
I had the voidbent heavy helmet. October 20 at 9:15 pm, i’ve joined the invasion at cutlass key. My helmet was lock. I’ve tried to drop an item and miss click and dropped my helmet by accident. When i tried to take it back (1s after the drop), i’ve been kick of the invasion.
I tried to comback at the fort after the invasion and the bag wasn’…
Char Name - SkunkSir
Server - Dry Tree
As the title states… how is it possible you can drop items which are Locked, surely logic would say that if you lock item its to lock it to your inventory, not just to dismantle it …
Annoying thing is i didnt even realise id dropped it when i running to malevalence. any chance of a GM recovering the item.
My dropped item was chest (gs625) Medium weight - Empowering fireball/ Corrupted Ward/ Resiliant
Utterly stupid this is possible, yes its my mistake…
I am actually a NW believer.
Even despite the lack of quality, I trust that it can become a great game… in far future.
The experience I had on the this week to be honest more and more convinces me to wait for this future and play something else until the dev team becomes mature.
I would not say about mess with Dynasty, orbs and mutators rotation.
Everybody experiences this.
My case is quite a different.
Locked items can be dropped to the ground. You will no see any warnings. Y…
This has happened to me and I have heard others talk about it too (more so lately) but AGS, can you make items you have “locked” to not be dropable also? You can’t salvaged/sell locked items which is perfect but can you also make it preventable from dropping?
When I do chest runs I spam drop all the greens and stuff and I know it is MY own fault but figured I would ask for this request just so it can help prevent this. I haven’t lost anything major (a Sol hatchet but had 2 of them) but there …
If you shift + left click an item, it will be dropped on the ground. Sure, let it be a thing.
There is absolutely no reason that a LOCKED item should be able to be dropped on the ground with a shift + left click. What is the actual point of locking an item if it can still be dropped???
There I was switching builds from mage to bruiser for opr right before the match to better assist my team and before I knew; it was too late my fire staff (flame attunement, vicious, empowering fireball) for what ever reason had disappeared and so I scrambled through my storage in search for this staff to no avail it was gone. I thought for a while on what I could have done differently “maybe i dropped it on the ground before entering opr” or “maybe I unlocked it and accidently salvaged it” eith…
What is your character name in New World: TheCaptain8504
What server/world did you experience your issue on: Valhalla (US East)
Describe the issue you are experiencing: Missing 625 gearscore items, detailed below
Is this a bug? (If this is an exploit, please follow the steps here:
[Dev Blog] How to Report Exploits - Updated)
(if a bug) How did the issue affect your gameplay: Missing items limiting my ability to play certain class types in game, missing items were necessary for…
Hi, I crafted a bis 600 bag and was linking it to chat but I noticed it was gone from my inventory after I tp’ed. I’m guessing I accidently shift clicked it and it dropped, even though it was locked.
It happened november 28, 2022 around 6:30pm+ pst. Any help is appreciated thank you
What is your character name in New World: Gilbert McDingle
What server/world did you experience your issue on: Eridu
Describe the issue you are experiencing: After a long day of questing and doing the new content I load into a dungeon and go to equip my tanking setup only to realise my sword (a 625 Infernus) is missing from my inventory, this sword was locked so I couldn’t have salvaged it and I don’t remember putting it in storage but I’ve done a lot today so I thought maybe I’d put it away an…
What is your character name in New World: InugoMontoya
What server/world did you experience your issue on: Valhalla US-East
Describe the issue you are experiencing: I equipped a random chest piece drop to see what it looked like and instead of my LOCKED Marauder Commander Chest piece of the Barbarian w/a t5 Onyx gem equipped being placed in my inventory it disappeared and is not in my possession. My entire set of Commander gear is Gear-LOCKED. It shouldn’t be possible for it to be salvaged or…
Had a weapon called “Dark Sky” which I used in war but the following day It disappeared. I know I didn’t salvage it because I had it locked and used it in war but now I cant find it anywhere. Any way to get the weapon back? Was not cheap to make.
What do we all do with our items we spent lots of Umbral Shards in to upgrade? Sure, we lock them. So we can’t accidentally sell them. Or accidentally salvage them. In the first case the item won’t show up in you auction house sales UI. In the latter you don’t see the salvage option in the context menu at all. Even if you unlock it, game will ask you if you really want to destroy a legendary item.
But. Try dropping a 625GS item that you also locked. This will probably not be possible like you c…
What is your character name in New World: nsxprodigy16
What server/world did you experience your issue on: Omeyocan
Describe the issue you are experiencing: locked items going missing from inventory without notice.
Is this a bug or an exploit: Bug
(if a bug) How did the issue effect your gameplay: Have lost my main weapon and unique items that I now have to repurchase and/or spend even more time grinding/rolling for.
(if a bug) Were you able to recover from the issue: No. (Suppo…
****** Please make sure you fill out the following information before submitting a report ******
Don’t forget to check the
Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
What is your character name in New World: Doul3le T
What server/world did you experience your issue on: El Dorado
Describe the issue you are experiencing: Deleted a pair of locked “Weaponsmith Pants” by utilizing Ct…
Hi, i want to start this post with an appreciation: AGS actually recovered me an item today that i had accidentally dropped to the ground while scrapping items after a m10.
I didn’t notice at the beginning that i dropped the item. A few hours later, i noticed that a piece of my armor was missing from my build. I reached out AGS and they gave me the item back after 7d.
Now, why don’t we just make sure no one will ever be as reta**ed as me to drop to the groud the item and avoid it completely?
Hi, thought I should share my thoughts on a potential improvement for Locked Items.
Let me start by first explaining why I’ve come here to make this suggestion.
I was auto-running in Reekwater, I also had my inventory open, so I could swap to my Mining Gear as I approached the new northern-most Orichalcum node area. I got attacked by some nearby Angry Earth and my Inventory closed.
I went about my business mining whatever was there.
A while later after I had returned to town I was placing my…
I had all but the the Weaver’s shoes. Logged in today and is all gone. That shit is pricey and hard to come by. Anyone else having this issue? How do I go about getting these missing items back???
It would be great to not allow locked items to be dropped (the same as they can’t be salvaged)
it’s the second time I drop my amulet accidentally by swapping gears (sigh that we still have to swap gears one by one), cuz the game can be laggy, delayed
one example: when you open your storage in town, if it’s laggy and you start to store your items they will go directly on the floor and not in the storage,
swap gear while running if you press shift by accident … the same
leider bin ich gerade in Depression verfallen. Wieso? Ich versuche kurz zu Erklären…
700h in dem Spiel
Juwelier, Steinmetz auf 200
alle Expertisen / GearScore auf max (bis auf Schmuck)
Ich kann also locker fluffig Legy droppen. Passiert auch ab und zu, nur Brauchbar ist es echt selten. Da kommen zb Namenhafte Gegenstände ins Spiel. Interessant aber dennoch nicht genau das, was man haben möchte…
Crafting bietet da eine super Alternative. Bis auf lvl 200 zu kommen um …
What is your character name in New World: Megaine
What server/world did you experience your issue on: Orofena
Describe the issue you are experiencing: 3 locked weapons disappeared from inventory, not in any storage, never dropped. Since they were locked, they cannot be salvaged
Is this a bug or an exploit: bug
(if a bug) How did the issue effect your gameplay: 3 expensive, and to me, vital weapons
(if a bug) Were you able to recover from the issue: No
(if a bug) Please include a screenshot or …
Was wondering if someone could help me. I had a 625 frostwall ice gauntlet that I frequently use, but it is now missing. I was wondering if someone could help restore it for me.
In-game name: gonyong
December 25, 2022, 8:34am
We can’t restore salvaged item
Their official policy which isn’t actually public does say they can’t help with salvaged items for what it’s worth, but I have seen (and personally have) gotten items back. It is sadly the only way to do so right now.
Dear AGS; Locked items should not be droppable
Would totally agree. If they really don’t want to, I’d love to see a prompt or something. Would resolve so many issues.
The issue is that I highly doubt the item was salvaged, it’s just a cop-out response given.
My item was salvage locked so it shouldn’t be possible to salvage it, if the game salvaged a locked item it should be forgiven.
Over the last 1-2 months the desync and server lag has been noticeably worse which makes this salvage/drop bug more common.
January 24, 2023, 1:22pm
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