So, I lost all my items due to a bug in storage, when trying to open the storage it wouldn’t let me open…
The items were dropped to the ground instead of stored correctly, I even told support that they were dropped. (Locked items BTW, because new world is the first game where you can drop locked stuff…)
I was able to reproduce the bug in a video…
After finally 1 month this is the answer they gave me…
"We’ve further investigated this case and found that you dropped those items on the floor (Discarded) them.
We are not sure if this was done by accident or not, however, we’re currently not reimbursing any items that are not integral to the player’s progression.
We apologize for the long time this took to handle, we really appreciate your patience and support."
So it took them 1 month to discover something I told them at least 5 times…
And the bug is still there, Everytime I store something I gotta make sure it’s actually stored and not in the ground… Cause yeah, I had to make another 600gs set…