get this error over and over some times only once, sometimes will get it for 30 min than will finally log in with no issues at all. sick of having to wait and done everything the support people have said you need to do soemthing about it as its annoying and not my internet as its only this game that ever has trouble and have stated that once i do get in there are 0 issues
Hey @bugee hope you’re having a great week and I’m super glad to welcome you to the forums! 
Really sorry about this situation you’re experiencing with the issue to log into the game, this is not the time we want you to have on Aeternum, please refer to the following link for troubleshooting steps:
If the steps posted above were the ones you referred to, let me know. In this case it’d be best to contact us
to be able to gather further information about your case.
I hope it’s helpful!
yes i have done all these steps like i said its a very random issue as some times it takes 2 or 3 times and other times it takes 30 min of trying to get in and my internet is not terrible either.
Hey @bugee how’s it going, I definitely understand how frustrating dealing with this type of issues can get. Do not forget to escalate this situation over the website posted above so our team can look further into this!
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