Hello! Please anyone can help me? After the update I start the game, log in and few minutes after a message shows up about suspicious software or corrupted install detected. After that I can’t login with any character. How to solve this or can a dev fix it, please. I post a picture.
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It also shows me this message. I want to play but the game doesn’t let me. How can I fix this, please?
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I decided to reinstall the game. I hope this works. I have a problem on the game for first time since it’s release.
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Let me know if work because I am having the same issue
Hey folks,
Welcome to our forums @nikolay.berbenliev, @EdgarCunha. Good to have you around.
Sorry to hear about this login blocked issue.
Will gladly assist
Other players were having this issue a few hours ago. Some of them solved by verifying integrity of game files on Steam.
Here are the steps:
Log out of Steam. Perform updates on everything, Windows, Steam, EAC.
Next run Steam as an administrator, open your library, select New World and select properties, verify the integrity of game files. Run it again.
You can view the thread here:
.Suspicious Software or Corrupted Install Detected - Game Support / English Support - New World Forums
If it doesn’t work, we will need to view those logs. You must contact live support so we can do that. You can use this link:
Contact Us | Amazon Games
Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.
Best wishes!
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Guys, as I suspected if you reinstall the game it fixes the problem. Half an hour play and nothing bad happens. I thank to New World staff for helping me with advice. I love you, your game and I will never leave you like other players! Keep up the good work. Running a game without issues is hard and you do your best to improve it. Thanks for making my life enjoyable!
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