Bump
Hello @Fwis !
Sory this is taken so long, I will personally follow up with your ticket and request updates for this, as soon as I have an update I’ll let you know 
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There has been multiple update requests for the ticket but nothing has been said since it has been created. I hope your follow up provides an update.
Something on my account needs to be updated in the backend, I’m not sure what kind of account authentication process you are using when logging in, most likely conflicts when the system checks my account status? - just a guess but this error when all troubleshooting does not work persists when a user gets banned and unbanned as of the previous patch
Who said you’re able to play?
Likely the same support as you based on the photo you posted from a support member. lol I try not to post any names. but i think we are talking about the same person
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Is this via direct message? Did he not give any details as to what was done to ‘fix’ your account?
Not yet, yes this is direct message between me and a support i have been working with for the last 2 weeks.
Looks like I will be DMing him if he is replying faster than anyone else 
, has anything changed in your game logs?
How do i check the game logs? this is one i have not done yet.
Go to your c drive>users>name of user>Appdata>Roaming or local> AGS> gamelogs?
May not be as accurate as I’m on my phone so cannot give you the precise file location. Make sure you have hidden files as shown as well
just took a peak, did not see anything standing out
Send me a copy of it via dms and I’ll have a look
just found this -_-
Report Error: Reason: 51 BannedUntilEpochMS: 0d
Yeah that is what I am getting too
bump.
I have had the same issue since I updated to patch 1.1.
Please someone check my account, this is definitely something from your end.
has anyone had their login blocked issue fixed yet? Still waiting on support.
Hey fwis,
We talked in the past , I requested all my data and found out my account was under investigation and that they found nothing. Now they are struggling to fix the account error. I was told 2 days ago a dev was actively working on correcting my account 2nd attempt. I did get one notice that the account was clear and ready to play but the error was still there. Getting close I feel