How do i check the game logs? this is one i have not done yet.
Go to your c drive>users>name of user>Appdata>Roaming or local> AGS> gamelogs?
May not be as accurate as I’m on my phone so cannot give you the precise file location. Make sure you have hidden files as shown as well
just took a peak, did not see anything standing out
Send me a copy of it via dms and I’ll have a look 
just found this -_-
Report Error: Reason: 51 BannedUntilEpochMS: 0d
Yeah that is what I am getting too
bump.
I have had the same issue since I updated to patch 1.1.
Please someone check my account, this is definitely something from your end.
has anyone had their login blocked issue fixed yet? Still waiting on support.
Hey fwis,
We talked in the past , I requested all my data and found out my account was under investigation and that they found nothing. Now they are struggling to fix the account error. I was told 2 days ago a dev was actively working on correcting my account 2nd attempt. I did get one notice that the account was clear and ready to play but the error was still there. Getting close I feel
I currently have a ticket at the moment and they still think its an issue on my end. The last correspondent was that my steam id was wrong which clearly was not and support confirmed it was correct.
They keep delaying my ticket and im not entirely sure why, it takes 3 days for me to get a reply and another 3 days for support to contact technical support
Are you going to apologise that its taken so long to get an update? I have had to request update by live chat and had 3 updates by the time you send me one update.
An update: i have now been perm banned for ‘Cheating’
I am confused, I thought they had already cleared this up more than a week ago. I understood the post from 12 days ago that is referenced here in this post from 8 days ago
to mean that everyone who got that message was in fact banned 
It was people that banned and also many that were under investigation. In my case i have been told twice now that my investigation came back clean and that there was no action against my account. However it is still in error
I have received a followback email from my ban appeal and they have decided not to unban me, although the information i put was vague so have redone a ban appeal. If they do not unban me this time, its bye bye.
Hello!
There was an issue regarding this message “Login Blocked Error: Suspicious Software” in which some players received this message for a problem in their files. By doing some troubleshooting like verifying integrity of game files, this error can be fixed.
But there were some players receiving this message due to a permanent ban for cheating.
@Fwis We have determined in your specific case that you were permanently banned for cheating as you said above. You can appeal here: Appeal a Ban - Support | Amazon Games
For the rest that still have this issue try the steps I posted here: Disconnected mutiple times for Login Blocked: Suspicous Software or Corrupted In stall Detected after new update - #4 by netandy
1 Like
How about those of us who have been cleared during the investigation have no ban and are still facing 30+ days of no access to our accounts X_X these steps wont fix it. I have two tickets open but no luck yet.
Is there no general idea whats causing the issue?
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.