different codes=different problem. no fix for error 44 found.
Sry about that but mine error 50,you can also try moving the folder maybe found something.
Soooo after the message changed to “I have been banned for cheating”, the ban is now released. But the Error Message “Login Blocked” is still there. I will try now to re-install the game.
<2021-10-19 15:11:26.610>: [Info] (AZCore): [Game] LogEnvironmentString: Player Actor: E4D04846AA0B689BDDE371F21205ECCB
<2021-10-19 15:11:26.648>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: player spawn succeeds, in game
<2021-10-19 15:11:26.648>: [Info] (AZCore): [GameConnection] Update state WaitingForPlayerSpawn to new state InGame
<2021-10-19 15:11:26.648>: [Info] (AZCore): [Game] CGame::OnConnectionSucceed
<2021-10-19 15:11:26.654>: [Info]: [ERROR] ClientSDK: Failed to unmarshal message: num_bytes=37, type=B17946984E434968A9EAC5E0A83E12A7
<2021-10-19 15:11:27.122>: [Info] (AZCore): [GameConnection] Report Error: Reason: 50 BannedUntilEpochMS: 0d
<2021-10-19 15:11:27.122>: [Info] (AZCore): [Game] CGame::OnConnectionFail: OnConnectionFail: Reason: 50
<2021-10-19 15:11:27.122>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2021-10-19 15:11:27.122>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2021-10-19 15:11:27.122>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
<2021-10-19 15:11:27.128>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
<2021-10-19 15:11:27.132>: [Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect
<2021-10-19 15:11:28.336>: [Info] (AZCore): [AsyncMapUnload] Loading of map “frontendv2” deferred in order to async unload previous level “NewWorld_VitaeEterna”: starting async unload…
Selbst nach einer kompletten Formation des PCs - gleiche Fehlermeldung. NOCH geiler: Ich habe vorhin dazu ein Supportticket aufgemacht und der CS wollte sich das anschauen. Plötzlich bekam ich die Mail, dass ich permanent gebannt bleibe. Da ich hier noch im Forum schreiben kann, bin ich nicht gebannt. Sind dort nur Callcenter Clowns am start?
The same thing happened to my fiancé with his account. He took days off of work to play and got this ‘bug’ and 2 days later was banned and is unable to respond to the forums now. His response after repealing was:
Hello Sean,
We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances of Cheating seriously as it is harmful to the community and violates the following section of our Code of Conduct (Amazon.com Help: Amazon Games Code of Conduct):
- Treat others the way they wanted to be treated
Do: be kind, build fellowship with other players, and be your best, unique self.
Do not: engage in behavior that diminish, threaten, bully, insult, abuse, or harass others. This includes any behavior that:
promotes or encourages hateful ideologies;
promotes or encourages discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, age, disability, serious medical condition, or veteran status; or
otherwise can make other players or Amazon Games employees feel unsafe, abused, taken advantage of, or disrespected.
Do not assume a chat filter in place is a license to say anything you want.
In extraordinary circumstances, we may also take action against players for hateful conduct or harassment targeted at members of our community that occurs outside our games and services.
As a result, your New World account remains permanently banned.
We can’t share any further information about our decision, and we won’t reply to further emails about this issue
Best regards,
Keyvan T.
Amazon.com
He is upset because he can no longer chat because of what moderators called a ‘bug’ and it has definitely silenced the group as anyone that goes through the timeframes can easily see from the dates from scrolling down that all members who received this bug eventually received a ban. Further, this upsets me since I know he did not cheat as he spent way too much time in the game. I only bought this game to play with him so this ruins it for both of us.
Additionally, this code of conduct has nothing to do with cheating. They have 3. Play Fair which at least would have made more sense with the bug but clearly shows they must not fully research appeals.
3 Likes
well i hope they fix it with this.
Resolved login errors that prevented players from accessing their character.
only 7 days not being able to play while on vacation is really nice!!
NOPE NO FIX
I’m having this issue with the game not responding after 5 minutes online and then this message about suspicious software… which software should I disable to play it? Is it discord? Edge? Razer software? I play the game the same way, the same PC since launch, and only now having this issue.
I tryed to open a web ticket, but I can’t link my steam account, I’m stuck in a loop from steam web page back to amazon page asking me to link the accounts… now I can’t play the game and I can’t ask for support, What should I do now to be able to play the game?
After a week and 150mb update There is nothing change.Good job dev team.
The update did not fix this for me as well. Bummer. Hopefully they get this resolved soon. I haven’t been able to play in over 2 weeks now.
It started to happen to me after this patch, since nothing had changed it started to give me the error message and every 5 minutes I have to check the files to fix it.
haven had this problem before. Came with last patch !
hey now, thats unacceptable. Show some respect for the people you don’t pay.
we actually payed for the game.
yup. and like every other game, they can revoke your purchases. Its just easier with a non-subscription based service.
If it was purchased within the last 30 days…he can try for a refund, but that wont happen if he bought it from steam. its flagged as banned and they’ll close his steam account for it.
For those following, I was working with Amazon first level support and got an explanation of what Reason 44 is, she said that it means that EAC needs to be reinstalled. Which doesnt make a lot of sense in my case as I just did a clean reinstall of the game through steam.
did you possibly have EAC before New World? A LOT of games use EAC
I am thinking about that customer service is useless and uninformed about this game.When i contacted with cs first time they told me that we will communicate with you for the solution about this issue in 24-48 hours but nobody did not contact with me about this.After 3 days, I contacted again with cs and it told me that you sould reinstall EAC and i did it but nothing has changed.Lastly, when i talk with cs they wanted invoice of the game from me .WHAT???If i did not prove that i have new world with invoice they can not asist you about this.Yes they told this.lol I said okey good by new world and delete the game.I will never try amazon games.Everybody was trust you because you are AMAZON!!!
you aren’t alone…
I have been having freezes and sometimes get disconnected and this error message.
I also noticed that my ping connecting to the servers has raised a lot – its strange since my ping connecting everywhere else remains the same
2 Likes
Has anyone been able to start playing again? If so, what worked for you? I have 2 tickets in with the amazon support team, 1 is over a week old with no reponse yet. This issue started after the 1st update for me. Hopfully we get some answers soon.
I still think the worst thing is all the players that received bans from this because they can’t even discuss in the forums from this ‘bug’ and the appeals system has not unbanned anyone on reddit or steam with the same issue.