Login error: Timed out while waiting for server to describe the world

Game Support English Support
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Chat from today 3.10.:
You are now connected to Keilor Josue from Amazon.com.

Me [10:59:04] : Issue: New World - Technical: Lag and Connectivity Issues

Me [10:59:14] : Hello Josue

Me [10:59:46] : My issue is that I recieve the error message Timed out while waiting for server to describe the world." when I try to login

Me [10:59:49] : Character: Ruskoff

Keilor Josue [10:59:49] : Hello, my name is Keilor Josue. I’m here to help you today.

Me [10:59:53] : Server Albraca

Me [11:00:21] : I had talks with Arshi and Fabian from your team and was advised to try to login when the server is not on full load.

Me [11:00:41] : so I went up today 5am morning where Albraca had no queue and was on low population, same result still can’t login

Me [11:01:41] : what I did so far:

Me [11:01:41] : reboot pc

Me [11:01:41] : verify game files

Me [11:01:41] : reinstall the game with deleting also the user folder and crash report folder

Me [11:01:41] : create a new character on another server which worked well

Me [11:01:57] : try to login when the server is on low population

Me [11:02:12] : deleting and recovering the character together with Arsi

Me [11:02:37] : none worked, so what I was thinking about is to move the character to another world which we didn’t try so far

Me [11:03:12] : conversation with arshi and fabian is here if you want to read it up: https://forums.newworld.com/t/kann-nich…(See full link)

Me [11:03:23] : conversation is in english posted on the german support forum

Keilor Josue [11:03:59] : I see, give a moment here to check some information and I’ll be right back with you

Me [11:04:15] : and i did try another internect connection (lte) to make sure I’m coming from another ip address which also didnt work

Keilor Josue [11:07:38] : Ok Christoph, the Dev team is aware of several issues including login services errors, internal server errors, timeout errors, and more. We are trying to fix this issue as soon as possible. For now the solution that some players have found is to close the game and don’t log back in after a few hours and then try again. I know this is not the answer you were expecting from me and I’m very sorry for this :frowning:

Me [11:08:01] : I did try that unsuccessfully

Me [11:08:14] : could you move my character to another server please?

Keilor Josue [11:08:23] : I can’t do that

Me [11:08:37] : can we reset my character somehow again with deleting and restoring it?

Keilor Josue [11:09:08] : Didn’t you try that already with my co worker?

Me [11:09:22] : yep, another idea is if you could move it to another city/spawn point

Keilor Josue [11:10:17] : We can’t move people in the map, I’m sorry Christoph, right now the only thing we can do is wait for this issue to be fix by our dev team, I’m very sorry :frowning:

Me [11:10:54] : honestly I know you want to help but I really feel that I want my money back :frowning:

Me [11:11:25] : thanks anyway for trying to help

Keilor Josue [11:11:53] : I’m very sorry for the inconvenient :frowning:

Keilor Josue [11:12:13] : If you want to refund your game you have to contact Steam and they will help you with that

Me [11:12:33] : ok thank you, I’ll see

Me [11:12:38] : have a nice day

Keilor Josue [11:12:47] : you too, bye!

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tl:dr
wait for a fix from amazon or refund if bought via steam

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Yikes, Hope the Dev team can fix it ASAP, I’m making progress on a second character right now, but ofc I’m unable to play with my friends since they are on the other server.

I’m not going to refund tho, bigger mmo’s have had bigger issues at launch. I believe things can still be fixed.

Thanks for keeping me informed tho

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still no change and the same error message, support may I kindly ask you for an update on the next patch/fix?

1 Like
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Im having the same issue. I loaded into Amrine and it gave me a bad load. My team was 4.5km away, and I was stuck with “lag detected”
logged out to reset, and have gotten this error code every time since. spent 2 hours with customer service trying to get it fixed, however they said the devs would have to fix it and will have a solution within 24 hours.

I am fairly certain if they move the character it will fix the issue.

I normally would delete and restart however I am the governor of my factions lead team, nearly level 40, and I have already had to restart once.

Ill update you if they get a fix for me!

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OH and server population is related I don’t think. my server is very low population.

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Thanks for sharing, I hope support will figure it out soon… By now I have more progress on my new character … but restarting on level 40 would be a big waste of time. I hope you can get in the game ASAP … Keep me up to date :slight_smile:

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I was promised an email back within 24 hours… didnt get one. So I just deleted my level 36 and started over. I dont think the devs care much about the smaller servers. You cant even run Amrine on Brazir. it takes your orb and doesnt let you in. over half the server is stuck at level 20s because of it.

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I’m with the same problem for 3 days now… i’ve opened a lot of tickets and posts, and didn’t even get a single answer, this is ridiculous… idk what to do anymore, I can’t play with my friends so I’ll just accept that amazon don’t give a fuck for player’s problems and play anything else.

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Personally id suggest restarting unless youre like level 50

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Restarting at level 36 already would be too much for me, I do not have a lot of time to play. So getting there would already be a big grind.

@felipebrandaoc I hope if we get more attention to this post, more assets will be used to solve this problem … We just need New World Devs to take a look at this post …

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Finger’s crossed for todays patch, I hope it will solve our issue for now.

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I guess they can’t logon their admin characters because of a time out error :smiley:

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Haha :slight_smile: Maybe they find out how serious the issue is this way!

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suprisingly todays restard did fix my issue yay \o/

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having the same issue, did you get it resolved?

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Hello, I have no way of telling, I deleted my character since it was only level 10 and I’m now looking forward to the free server transfer so I can get my ‘new’ Main on the same server as my friends.

Ruskoff said that the last patch fixed his issue … Maybe you can try contacting the in-game support and start a live chat with one of the devs. Maybe they can fix it now.

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Any fix ?

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Not that I know of, tried contacting support through the in-game live chat already ?

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I had to delete my lvl 36 and start my grind again. Support was no help, said they would escalate it to the devs, which didnt help either. I dont think they are looking into this problem because it only happens to an extremely small amount of players.

1 Like