Login Malfunction || Character Gone

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  • What is your character name in New World: Grandma Pringle

  • What server/world did you experience your issue on: Vingolf / NA East

  • Describe the issue you are experiencing: “Lag Detected” while playing this morning (12:30pm EST) Then kicked from game. When Trying to reopen the game, I receive “Login Malfunction” Error and my Character is gone from the list.

  • Is this a bug or an exploit: Bug

  • (if a bug) How did the issue effect your gameplay: Cant play

  • (if a bug) Were you able to recover from the issue: currently no

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced: N/A

1 Like

i had the same error , lost all my skins


[Notice] US-East Server Issues - Official News / Official News - New World Forums


This does not only affect US-East but EU also (Server Styx)


EU-Fae also…

1 Like

@Luxendra it’s not only US
Eu Harpinna has the same issue

1 Like

Caer Sidi EU too

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Having same issue here, but this is not the only error message I have received while attempting to troubleshoot this issue.

At first the game would display as if I needed to select a new world to create a character. I validated the files through steam then I received the following error:


Validated the files a second time, rebooted the pc and began to receive the:


At this time I have followed all steps in this post: Unable to connect to servers?

Same connection failed, login malfunction.

Now I am getting errors attempting to connect to the forums.

You won’t be able to log in until the Amazon AWS services are restored.

EU-Server: Ravenal
Same issue, can login now but all Skins are gone.

I just got all my skins / achievements back

1 Like

i can log in too but skins, marks and many achieves are all gone - not sure if i should stay logged in or stay logged out while they sort whatever it is as they don’t seem to be acknowledging this one

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