Losing money after not logging in for one day

YangXuan · November 27, 2021, 11:21am

Hi Support,

I did not log in for one day but for some reason, my gold drop from 60 plus K to 54 k. Is this a bug? I am pretty sure my money is 60 over plus K before I log out.

Are you able to help?

The day I did not log in was 26 November 2021.

distantefix · November 27, 2021, 11:43am

Hello @YangXuan !

I’m very sorry about the loss of gold after not logging in for a while, i understand this can be quite confusing . Is it possible that you could reply to this post with the following information:

Your Region and Server
Your Character Name
Your Game Logs

Instructions for finding the in-game logs:

Press Windows+R on the keyboard, type %appdata% and press enter.
Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
Paste the contents of the file into your message.

Thanks you in advance! I’ll be awaiting your response

YangXuan · November 27, 2021, 11:55am

Hi Support,

I am in South east asia, Singapore. AP South East
Character name is Yang Xuan
Processing: Game Build(1501734) 25 Nov 21 (19 45 57).log…
Processing: Game Build(1436282) 02 Oct 21 (22 49 49).log…
Processing: Game Build(1436282) 02 Oct 21 (22 59 16).log…
Processing: Game Build(1436282) 04 Oct 21 (05 56 15).log…
Processing: Game Build(1436282) 04 Oct 21 (15 24 01).log…
Processing: Game Build(1436282) 05 Oct 21 (11 03 14).log…
Processing: Game Build(1436282) 05 Oct 21 (19 12 29).log…
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Processing: Game Build(1441593) 06 Oct 21 (23 52 56).log…
Processing: Game Build(1441593) 07 Oct 21 (00 03 48).log…
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Processing: Game Build(1441593) 07 Oct 21 (19 18 26).log…
Processing: Game Build(1441593) 08 Oct 21 (07 44 41).log…
Processing: Game Build(1441593) 08 Oct 21 (17 37 14).log…
Processing: Game Build(1441593) 08 Oct 21 (17 44 49).log…
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Processing: Game Build(1441593) 10 Oct 21 (06 52 23).log…
Processing: Game Build(1441593) 10 Oct 21 (22 43 19).log…
Processing: Game Build(1441593) 11 Oct 21 (03 07 05).log…
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Processing: Game Build(1441593) 11 Oct 21 (20 23 48).log…
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Processing: Game Build(1441593) 12 Oct 21 (09 16 52).log…
Processing: Game Build(1441593) 12 Oct 21 (17 59 30).log…
Processing: Game Build(1441593) 12 Oct 21 (19 37 57).log…
Processing: Game Build(1441593) 12 Oct 21 (19 51 08).log…
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Processing: Game Build(1441593) 12 Oct 21 (23 43 33).log…
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Processing: Game Build(1448649) 14 Oct 21 (16 17 04).log…
Processing: Game Build(1448649) 14 Oct 21 (19 54 20).log…
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Processing: Game Build(1448649) 15 Oct 21 (19 28 54).log…
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Processing: Game Build(1456774) 20 Oct 21 (14 47 05).log…
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Processing: Game Build(1456774) 27 Oct 21 (16 48 13).log…
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Processing: Game Build(1467185) 01 Nov 21 (13 47 05).log…
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Processing: Game Build(1467185) 03 Nov 21 (10 49 30).log…
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Processing: Game Build(1467185) 03 Nov 21 (19 46 27).log…
Processing: Game Build(1467185) 03 Nov 21 (20 33 18).log…
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Processing: Game Build(1467185) 28 Oct 21 (15 13 20).log…
Processing: Game Build(1467185) 29 Oct 21 (10 49 58).log…
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Processing: Game Build(1467185) 30 Oct 21 (21 37 19).log…
Processing: Game Build(1467185) 31 Oct 21 (12 04 13).log…
Processing: Game Build(1476313) 05 Nov 21 (00 53 13).log…
Processing: Game Build(1476313) 05 Nov 21 (10 19 55).log…
Processing: Game Build(1476313) 05 Nov 21 (16 55 38).log…
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Processing: Game Build(1476313) 06 Nov 21 (16 59 56).log…
Processing: Game Build(1476313) 07 Nov 21 (09 52 07).log…
Processing: Game Build(1476313) 07 Nov 21 (09 54 03).log…
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Processing: Game Build(1476313) 09 Nov 21 (13 52 05).log…
Processing: Game Build(1476313) 09 Nov 21 (16 23 58).log…
Processing: Game Build(1476313) 09 Nov 21 (17 29 54).log…
Processing: Game Build(1476313) 09 Nov 21 (19 26 27).log…
Processing: Game Build(1476313) 10 Nov 21 (11 55 46).log…
Processing: Game Build(1476313) 10 Nov 21 (12 22 39).log…
Processing: Game Build(1476313) 10 Nov 21 (13 24 05).log…
Processing: Game Build(1476313) 10 Nov 21 (13 30 18).log…
Processing: Game Build(1476313) 10 Nov 21 (13 45 28).log…
Processing: Game Build(1476313) 10 Nov 21 (14 19 32).log…
Processing: Game Build(1476313) 11 Nov 21 (11 06 38).log…
Processing: Game Build(1476313) 11 Nov 21 (17 41 58).log…
Processing: Game Build(1476313) 12 Nov 21 (11 30 09).log…
Processing: Game Build(1476313) 13 Nov 21 (12 23 36).log…
Processing: Game Build(1476313) 13 Nov 21 (14 16 19).log…
Processing: Game Build(1476313) 13 Nov 21 (16 37 36).log…
Processing: Game Build(1476313) 14 Nov 21 (13 24 54).log…
Processing: Game Build(1476313) 14 Nov 21 (20 28 48).log…
Processing: Game Build(1476313) 15 Nov 21 (13 01 16).log…
Processing: Game Build(1476313) 15 Nov 21 (19 19 47).log…
Processing: Game Build(1476313) 15 Nov 21 (20 04 05).log…
Processing: Game Build(1476313) 16 Nov 21 (13 20 50).log…
Processing: Game Build(1476313) 16 Nov 21 (16 14 18).log…
Processing: Game Build(1492030) 17 Nov 21 (12 46 43).log…
Processing: Game Build(1492030) 18 Nov 21 (15 25 32).log…
Processing: Game Build(1492030) 18 Nov 21 (21 26 05).log…
Processing: Game Build(1493392) 18 Nov 21 (23 08 31).log…
Processing: Game Build(1493392) 19 Nov 21 (00 44 22).log…
Processing: Game Build(1493392) 19 Nov 21 (13 03 05).log…
Processing: Game Build(1493392) 19 Nov 21 (13 48 00).log…
Processing: Game Build(1493392) 19 Nov 21 (14 11 35).log…
Processing: Game Build(1493392) 19 Nov 21 (15 36 11).log…
Processing: Game Build(1493392) 19 Nov 21 (17 54 08).log…
Processing: Game Build(1493392) 19 Nov 21 (17 56 39).log…
Processing: Game Build(1493392) 19 Nov 21 (17 59 31).log…
Processing: Game Build(1493392) 19 Nov 21 (18 19 10).log…
Processing: Game Build(1493392) 19 Nov 21 (20 08 45).log…
Processing: Game Build(1493392) 20 Nov 21 (14 23 12).log…
Processing: Game Build(1493392) 20 Nov 21 (14 26 39).log…
Processing: Game Build(1493392) 21 Nov 21 (17 40 42).log…
Processing: Game Build(1493392) 21 Nov 21 (22 42 42).log…
Processing: Game Build(1493392) 22 Nov 21 (16 20 02).log…
Processing: Game Build(1501734) 24 Nov 21 (17 45 55).log…
Processing: Game Build(1501734) 24 Nov 21 (17 51 31).log…
Processing: Game Build(1501734) 24 Nov 21 (17 52 55).log…
Processing: Game Build(1501734) 24 Nov 21 (19 02 18).log…
Processing: Game Build(1501734) 24 Nov 21 (19 03 29).log…
Processing: Game Build(1501734) 25 Nov 21 (14 52 56).log…

I can’t seem to upload everything. Please advise.

distantefix · November 27, 2021, 11:57am

Re: logs

Feel free to copy them to a pastebin file and paste the link in here. Thanks for the quick response BTW!

YangXuan · November 27, 2021, 11:57am

Processing: Game Build(1434484) 29 Sep 21 (21 53 47).log…
Processing: Game Build(1434484) 30 Sep 21 (23 14 04).log…
Processing: Game Build(1436282) 01 Oct 21 (04 21 29).log…
Processing: Game Build(1436282) 01 Oct 21 (06 10 38).log…
Processing: Game Build(1436282) 01 Oct 21 (18 48 01).log…
Processing: Game Build(1436282) 01 Oct 21 (22 02 44).log…
Processing: Game Build(1436282) 02 Oct 21 (04 50 48).log…

YangXuan · November 27, 2021, 11:57am

Is this okay?

Edit: this is today. Processing: Game Build(1501734) 27 Nov 21 (19 06 06).log…

YangXuan · November 27, 2021, 12:03pm

YangXuan · November 27, 2021, 12:08pm

It says its not able to upload… is this working at all?

YangXuan · November 27, 2021, 12:29pm

I need assistance, what do you mean by pastebin? Is this working? Why is there no reply?

YangXuan · December 8, 2021, 10:10am

What kind of useless customer service is this? Why am I losing money all of a sudden again!

system · January 7, 2022, 10:10am

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