Lost 10,000 Gold to Listing Fee at Trading Post not being refunded

Bug Reports Bug Reports
9

This just happened to me. I lost 3k. The main issue I see is that the price defaults to 100 until the list of current matching sell orders are listed, then it changes the listing price to whatever is lowest in that list. I’d been selling ammo earlier and just mindlessly clicked through thinking the price would be 0.01 per, but I’d clicked to place the order before the price had updated from 100 to 0.01.

Its a shoddy experience for sure. Perhaps the solution would be to not allow the “Place Order” button to be clicked until the list of matching orders has loaded and the price has been updated to reflect it. Or just don’t default a price at all - let me enter it myself.

10

Lost 9300, and support couldn’t care less. There’s a popup for losing money for selling less than listing, why the hell isn’t there one listing fees exceeding 1000, cause most likely someone made a mistake.

Wont be selling ammo in high quantities again… also sucks you have to list 10x just to sell arrows in inventory.

1 Like
11

Yeah exactly man. Sucks
It seems that they’ve now put in the limit to only sell 500 items at a time to help limit the damage maybe. but that’s it.

12

its not a bug, u need to watch what you are doing, just like irl u being careful with your money

13

and its intended mechanic

14

if you have nothing nice to say why are you here? stop hating and go grind ur reddit karma

15

I’ve sold thousands of arrows at a time, multiple times. This isn’t a bug, it’s negligence on your part. You were going too fast and didn’t pay attention to the listing price or fee. The game, and especially the Company in control don’t owe you anything.

In WoW you don’t get your deposit back for cancelled or unsold items, only after a sale. Sales tax is also applied after a sale in that game, 5% to the house. Listing fees should not be refunded for cancelled or unsold items in this game especially. It would be too easy to exploit the market board as a means of infinite free storage in a game where inventory management is extremely valuable.

In what world is 10k at least 80 hours of gameplay? Certainly not in New World.

1 Like
16

I raised it as a bug here becuase that’s what Amazon support told me to do. If you’re not the person who developed the game you can’t determine whether it’s a bug or not becuase you don’t know the requirements given to the developer.

17

I’ve sold thousands of arrows as well. That’s why I stopped checking the listing fee because I literally had to sell thousands. So you stop checking every single UI element once you’ve done it a hundred times you get used to the system behaviour. Then when the behaviour changes because the Sell Orders don’t load in time and it defaults the sell price per unit to 100 gold, and you miss this detail prior to hitting place sell order you get caught out. Just like lots of people have (which is why they now have a limit of only 500 items per sell order now). So no point being rude about it? Yes it was clearly a mistake but they could be a bit clearer in protecting your money or limiting how much gold your about to spend on a listing fee in the same way they tell you that you will lose gold on a listing fee if you’re selling stuff for 0.01 gold.
I could have sworn that if you didn’t get your sale in WoW you got your money back. But happy to be corrected if I’m wrong there.
For me, playing the game from the very beginning and the amount of hours I put in, that’s how much gold I had made in that amount of play time. I had to estimate. I’m not farming gold and I’m sure that number is different for each person, but for me, that was the impact of the issue I encountered.

18

A bug can be many things. I totally agree with you in that the UI/UX design for everthing related to the trading post is absolutely terrible.

But it’s not a bug in the sense that what you did was not your own fault. You put the slider to max, you did NOT specify what price you wanted to sell at (rather, you expect the game to determine a price for you) and that is entirely on you. If someone would have put up just 1 Steel Ingot at 0.01 (which often happens), THAT would have been your default price and THAT would have been almost equally bad.

You pay the listing fee when you post the items. It should NOT be refunded as this would just drive everyone to list/cancel/lower price/list/cancel on endless repeat.

19

Yeah fair enough. I get that. And I haven’t been given my money back or anything like that so what’s done is done. It’s good to see they put in the 500 item limit just in case someone makes the same mistake and therefore they limit the damage of the listing fee. But yeah, I’m happy to own up to it being my fault, it’s just when I raised it with Amazon support they told me to fill out a bug here and therefore answer the questions as part of their template.

Anyway, half of this post was supposed to be about trying to find out how the listing fee is calculated and where it goes. I.e. The math still doesn’t make sense to me. i.e. it being based of trading tax etc. and if the company gets it or not…

20

The calculation is a bit of a mystery to me as well. But I believe there are two fees in play when it comes to the trading post.

  • The Listing Fee. You pay that to the trading post whenever you list items for sale. Or when you post a buy order. This is always paid, in full, whenever you place the order (buy or sell). This gold is “sunk” into the game.
  • The Transaction Fee. This is determined by the Trading Tax rate set by the system + the TT rate set by the controlling guild - whatever TT reduction bonus you have from town standing and so on.

So your money, in this case, have been “sunk” into the game. No transaction ever took place since you cancelled the listing before it sold.

21

fck this nonsense too, lost a lot of gold because of this

22

The listing fee is a FEE not a tax. The trading tax is labled as “transaction charge” and will only be raised on a successful sale and go to the company. The listing fee however is paid immediately and does not correspond to the tax, it does not even go up in a linear fashion (doubling the price doesn’t double the listing fee).

I suspect that the company will either get nothing at all from the fee, or their tax percentage. So in the latter case they would have gotten 6% of your 10k = 600 gold.

23

They don’t limit sales to 500 items. I just listen 6000 of an item 20mins ago

24

its Possible to refund lost gold or not cuse i lost 12k Gold its from mistake and i Didnt Attention the Text how much gold i lost and need its possible or not ?

25

What is your character name in New World:
Loraxx

What server/world did you experience your issue on:
Saragalia

Describe the issue you are experiencing:
PLEASE PLEASE PLEASE HELP ME. I just lost 10,000 Gold to a Listing Fee on the trading post because the game failed to load the market items and defaulted my items to 100 gold per unit. Rather than taking the lowest cost per unit based on current sell orders. How can I get this money back?

Is this a bug or an exploit:
Bug

(if a bug) How did the issue effect your gameplay:
The game took at least 80 hours of play time worth of my Gold

(if a bug) Were you able to recover from the issue:
No.

(if a bug) Please include a screenshot or video of the issue that you have experienced:
See steps to replicate.

What are the steps to reproduce the issue as you experienced:
Steps to replicate

Items to sell = Iron Arrows (2650 Total)
Price per unit = 100 (this is the default the game sets - Prior to checking the current sell orders)
Increase quantity of sell order to 2650 (Total)
Click Place Order (if you click this before the game checks current sell orders, the default stays at 100 gold per unit).

literally exact thing happened to me, ruins the game for me if i have to start from 0 gold at level 60.

27

No. Not possible to recover gold.

28

This isnt a bug, it is a mistake, user error.
You will likely find that you were asked to post it as a bug report by the employee because thats where you report bugs, im not trying to be deliberately sarcastic here, there is just no other way of saying it without sounding that way… anyway this serves a few purposes, for example if other players come across the same issue as you have here, a search of the forum may help them with a solution to it if its something that can be performed by the player without the involvement of a customer service rep, then if a bug or issue is very common, they dont need to individually reply to every single player that has it when there are already posts easily accessible about it. It is also very likely that even if they know it is not a bug, they would still ask you to post here about it so that a developer can confirm this. Ask anyone who has worked in any kind of customer complaints role that when a customer wants a refund or compensation for something which is due to their own error, it is more likely they will argue about how this isnt acceptable, the customer is always right, even when they are wrong, and they cant be wrong, because they are always right, and because of the emotional distress they have caused, they now want compensation ontop of the refund. This is either due to the player just not understanding the system in use, or pride, why accept a personal mistakle so costly when there is a chance that youll get a refund claiming ignorance.

Just asking you to report a bug by making a post on the bug reports forum isnt him confirming you had a bug, its him doing his job.

When placing a sell order the listing fee is displayed above the cancel button in large bold text, your remaining balance is showed to the right with a separator between the two.

The confirmation you are saying should come up, is there already, its what you clicked on to place the sell order that you “lost” 10k in the first place. It is that entire window, you have rushed through it and listed something at the wrong price, unfortunately it has cost you 10k gold… I will admit I have done similar things myself before, not at that much of a dent to my total gold, usually happens when im tired and listing a load of crafted tools, a few times ive listed all the pickaxe’s ive just crafted as thats all i had on me, then realized afterwards i had steel ones in storage that i had massively overpriced and paid the listing fee on…

Also, your step 4 on the list to replicate isnt how the trade sell order window works. By default the price that comes up per item isnt 100, it has the price from the last thing you searched/listed, it only changes to 100 if it doesnt find anything currently listed on the search that was just performed. If it has searched and timed out due to latency etc, this will behave like there are none available, again this isnt a bug it is the search timing out due to how long it was taking, this would in my opinion be a “feature” do avoid people getting stuck waiting for it to update, and due to the fact it already shows you in the biggest numbering in the whole window how much the listing fee is, all I can personally believe has happened here is like what happened to myself youre attention has switched off a little and youve clicked confirm without adjusting it or searching again.

Personally what I believe has happened here is that you havent lost 10,000 gold to a bug, you have spent 10,000 gold in error on the listing fee in a rushed auction posting.

29

Well, I apologise if I am wrong here, however this is annoying me more than an itchy bollock on a hot sweaty day… Because I’m more or a pessimist than I am an optimist, especially when it comes to the internet and the superpowers that so many believe they have with their believed anonymity from behind their screen, I’m going to have to call you out on your bullshit here with my trusty keyboard to shield me from any fireballs thrown my way…

The only way you could have “lost” 10,000 gold in listing fee’s is if you did this between 6 and 10 times before you noticed how much it had already cost you, or you ran out of enough gold to continue posting… Which makes me wonder if the odd insistence of how the calculations are made whilst also trying to find out where the fee’s go? if it simply disappears into the void or to the controlling company and if so how much do they receive, it seems to me like some veiled way of trying to find another gold exploit through the auction house.

Why am i making an accusation like that ? Well, i confirmed it, and if you had sold thousands and thousands of arrows you would also know this… The maximum quantity is 500, doesnt matter if you use the slider like you stated or type in a manual total, even if you have half a million arrows available in a settlement it will revert back to 500 and only let you put 500 up for sale per posting.

If you have 500 for quantity and set it at the maximum duration of 28 days with a tax rate of 5% for the sake of an example just to prove a point here, and have the listing unit price at 100 per item, the listing fee is will only be 1,654.62g. You would need to have a listing price of over 600g per arrow in order to have a listing fee over 10,000…