What server/world did you experience your issue on:
Laputa (APAC)
Describe the issue you are experiencing:
PLEASE PLEASE PLEASE HELP ME. I just lost 10,000 Gold to a Listing Fee on the trading post because the game failed to load the market items and defaulted my items to 100 gold per unit. Rather than taking the lowest cost per unit based on current sell orders. How can I get this money back?
Is this a bug or an exploit:
Bug
(if a bug) How did the issue effect your gameplay:
The game took at least 80 hours of play time worth of my Gold
(if a bug) Were you able to recover from the issue:
No.
(if a bug) Please include a screenshot or video of the issue that you have experienced:
See steps to replicate.
What are the steps to reproduce the issue as you experienced:
Steps to replicate
Items to sell = Iron Arrows (2650 Total)
Price per unit = 100 (this is the default the game sets - Prior to checking the current sell orders)
Increase quantity of sell order to 2650 (Total)
Click Place Order (if you click this before the game checks current sell orders, the default stays at 100 gold per unit).
This all happened to me before the game could load the “Current Sell Orders” and it didn’t update the Listing Unit Price.
Therefore the listing fee = $9,835.74
Trading Tax set by the controlling company = 6%
I have no other territory standing benefits to reduce this %
Questions:
How does the game calculate this Listing Fee (it seems to be 3.7% - i.e. $9,835.74 / $265,000 [Total sell price])
Where does this listing fee go? Does it go to the controlling company? Or does the game take the money?
How can I get this money back? I then cancelled the order trying to get the listing fee back. This did not work.
If the game took the money then when I cancelled the Sell Order the game should refund me the listing fee! This is how it works in WoW for either cancelled Sell Orders, or Sell Orders which expire before someone has purchased them.
Please help me; A) Understand this listing fee and where it goes. B) Help me get my money back. C) Improve the checking / warning messages if the trading post is about to take ALL of your money to a Listing Fee you can’t get back.
BLUF - I either want the game to refund me the listing fee as I cancelled my Sell Order? OR Tell me that the company who ownes the settlement took the money so I can ask them to refund me.
Then why did the Amazon support person I spoke to on the chat tell me to raise it as a Bug?
Thanks for the input though. However do you have answers to any of the other questions? i.e. how is the fee calculated? who gets the gold etc? Do you not think I should be refunded if the sell order is cancelled etc?
The fee is set by company that govern the city.
The fee go to the company, HOWEVER I’m not aware if it’s the whole amount or do the game take small part of it.
As long as amazon won’t bend the rules, you cannot.
There is already a confirmation button, you had to press the confirm button to list the trade offer.
And yes I think that you shouldn’t be refunded, why should someone else pay for it?
Lol are you trolling right now? Did you read my post? Are you a moderator? do you speak on behalf of amazon?
Trading Tax set by the controlling company = 6%
the listing fee = $9,835.74
which is 3.7% of 265,000 [Total sell price]
That doesn’t add up or make sense. i.e. the listing fee did not equal 6% of the Sell Order.
I can’t find any official source of information on how the Listing Fee is calculated, or where the money goes upon listing. Please share the link if this is described anywhere?
Also, there is no “Confirmation Button” there is a “Place Order” button. When you are selling literally thousands of items you’ve made because you’re levelling up a crafting profession, and every single time you’ve sold an item, the game checks the sale orders first and updates the price accordingly, why would I slow down to check it for the 50th time I’ve sold arrows. Bulk selling when there is fee that takes almost all your gold should give you a better warning prior to taking that amount of gold that you can’t get back.
Finally. I strongly think that if you cancel the Sell Order, you should be refunded the Listing Fee. Or if the Listing expires after 14 days or whatever period you set, the Listing Fee should be refunded.
If the Item sells, then the game can take the listing fee as a portion of the sale proceeds. It’s not like ‘someone-else’ has to pay for it. It’s my gold and it should be refunded.
This just happened to me. I lost 3k. The main issue I see is that the price defaults to 100 until the list of current matching sell orders are listed, then it changes the listing price to whatever is lowest in that list. I’d been selling ammo earlier and just mindlessly clicked through thinking the price would be 0.01 per, but I’d clicked to place the order before the price had updated from 100 to 0.01.
Its a shoddy experience for sure. Perhaps the solution would be to not allow the “Place Order” button to be clicked until the list of matching orders has loaded and the price has been updated to reflect it. Or just don’t default a price at all - let me enter it myself.
Lost 9300, and support couldn’t care less. There’s a popup for losing money for selling less than listing, why the hell isn’t there one listing fees exceeding 1000, cause most likely someone made a mistake.
Wont be selling ammo in high quantities again… also sucks you have to list 10x just to sell arrows in inventory.
I’ve sold thousands of arrows at a time, multiple times. This isn’t a bug, it’s negligence on your part. You were going too fast and didn’t pay attention to the listing price or fee. The game, and especially the Company in control don’t owe you anything.
In WoW you don’t get your deposit back for cancelled or unsold items, only after a sale. Sales tax is also applied after a sale in that game, 5% to the house. Listing fees should not be refunded for cancelled or unsold items in this game especially. It would be too easy to exploit the market board as a means of infinite free storage in a game where inventory management is extremely valuable.
In what world is 10k at least 80 hours of gameplay? Certainly not in New World.
I raised it as a bug here becuase that’s what Amazon support told me to do. If you’re not the person who developed the game you can’t determine whether it’s a bug or not becuase you don’t know the requirements given to the developer.
I’ve sold thousands of arrows as well. That’s why I stopped checking the listing fee because I literally had to sell thousands. So you stop checking every single UI element once you’ve done it a hundred times you get used to the system behaviour. Then when the behaviour changes because the Sell Orders don’t load in time and it defaults the sell price per unit to 100 gold, and you miss this detail prior to hitting place sell order you get caught out. Just like lots of people have (which is why they now have a limit of only 500 items per sell order now). So no point being rude about it? Yes it was clearly a mistake but they could be a bit clearer in protecting your money or limiting how much gold your about to spend on a listing fee in the same way they tell you that you will lose gold on a listing fee if you’re selling stuff for 0.01 gold.
I could have sworn that if you didn’t get your sale in WoW you got your money back. But happy to be corrected if I’m wrong there.
For me, playing the game from the very beginning and the amount of hours I put in, that’s how much gold I had made in that amount of play time. I had to estimate. I’m not farming gold and I’m sure that number is different for each person, but for me, that was the impact of the issue I encountered.
A bug can be many things. I totally agree with you in that the UI/UX design for everthing related to the trading post is absolutely terrible.
But it’s not a bug in the sense that what you did was not your own fault. You put the slider to max, you did NOT specify what price you wanted to sell at (rather, you expect the game to determine a price for you) and that is entirely on you. If someone would have put up just 1 Steel Ingot at 0.01 (which often happens), THAT would have been your default price and THAT would have been almost equally bad.
You pay the listing fee when you post the items. It should NOT be refunded as this would just drive everyone to list/cancel/lower price/list/cancel on endless repeat.
Yeah fair enough. I get that. And I haven’t been given my money back or anything like that so what’s done is done. It’s good to see they put in the 500 item limit just in case someone makes the same mistake and therefore they limit the damage of the listing fee. But yeah, I’m happy to own up to it being my fault, it’s just when I raised it with Amazon support they told me to fill out a bug here and therefore answer the questions as part of their template.
Anyway, half of this post was supposed to be about trying to find out how the listing fee is calculated and where it goes. I.e. The math still doesn’t make sense to me. i.e. it being based of trading tax etc. and if the company gets it or not…
The calculation is a bit of a mystery to me as well. But I believe there are two fees in play when it comes to the trading post.
The Listing Fee. You pay that to the trading post whenever you list items for sale. Or when you post a buy order. This is always paid, in full, whenever you place the order (buy or sell). This gold is “sunk” into the game.
The Transaction Fee. This is determined by the Trading Tax rate set by the system + the TT rate set by the controlling guild - whatever TT reduction bonus you have from town standing and so on.
So your money, in this case, have been “sunk” into the game. No transaction ever took place since you cancelled the listing before it sold.