my problem is not solved, I have already created a ticket and sent my logs, but I have no return… i waiting
!
2 Likes
I have just had a feedback on my subject in French, the CM tells me that there is indeed a technical problem and that it should be corrected in the next updates. So let’s wait…
Still not resolved, new update did not fix this problem.
1 Like
Same for me
i’m having the same issue, tried a couple troubleshooting steps but nothing works. Im waiting for a fix as soon as possible, hopefully.
1 Like
Just read the Brimstone patch notes and it’s not included and as far as I know, the devs have been aware of this issue for a couple months now. I guess we are too insignificant to matter.
1 Like
Hello @TrissEratops, @Midas, @Ohmic, and @KangarooSong,
I am sorry to hear you are continuing to experience this issue. Please note some troubleshooting was offered in my previous post but if the issue continues, you will need to follow up by creating a ticket via the support links provided earlier.
Good luck! 
1 Like
I’ve sent a ticket with DxDiag, screnshoot and game logs from game folder as requested. But didn’t have a response. Hopefully it’ll get fixed with today update
Edit: Nah…im still stuck in a server i don’t want to be at :D.
Oh well, we wait i guess
2 Likes
No, i’m always stuck !!! I quit the Game …
4h00 of queue for Nysa… No way !
My friend has the same issue and we made a ticket to game support two weeks ago.
They told us to watch the forums and they don’t know how to fix this issue…
We cant play together because I transferred but my friend keeps getting this error.
Hello Aeternum Dwellers,
Sorry to hear that is the case. Unfortunately the only piece of advice we have is to continue checking and to submit your thoughts and feelings in the Feedback section of the forums or you can also submit your valuable feedback In-Game by doing the following:
1- Press “Esc”, select Game Menu, and then Submit Feedback.
2- Provide a description of the feedback, rate your experience, and then select Submit.
Hope this helps and see you in Aeternum!
So when i posed this i had the ticket up. Sent them all the info they requested. And stopped hearing from them. 2 weeks later they sent an email stating that cause i didnt send them any info they were closing the ticket. I eneded up making a new character
My ticket was closed and the dev comments were that the server that I want to transfer to is unavailable. I swear they don’t even read the tickets or look at the screenshots / logs and assume you are assume who can’t read the UI.
I reopened my ticket and tried to make it clear that the issue is for all available worlds and that a dev needs to sit down and actually read the ticket.
1 Like
I’ve been ghosted 2 times. Sent all the logs and requested info as well, 2 different times. The second time i did that they apologize for me not answering on the first ticket properly, and then it ended exactly the same way :D. Really bad customer support tbh, and i hate to have to say it…but it’s true! It’s terrible
Hello @Midas,
I am sorry to hear about this situation with your tickets. Please note you can reply to the last reply you received via Email and let them know you are still expecting an answer so that they can continue to review this for you.
Good luck!
I wrote back to the last mail 2 times. No reply
Hello @Midas,
I am sorry to hear of this experience with our support. Please let me have your Character Name, Level, and the server it is on and I will use this information to locate your internal communications to see what seems to be the issue in that regards.
I will be awaiting your reply.
Hello,
Character name is Rargrimaz, level 60 located in Dry Tree server.
Thanks!