What server/world did you experience your issue on:
Describe the issue you are experiencing
What are the steps to reproduce the issue as you experienced
Log in and start Chest run after equipping luck gear
When did this happen?:
Friday, 13 January 2023 (CET) :: Around 13:30
Was on live support for 6 hours waiting, nothing. Sent in tickets online and in-game, nothing. Trying here. First time I experience losing an item into the blue, I always lock my items in case such things happend. The amount of support gotten so far is next to nonne.
The Submit Feedback button in-game won’t be able to help you. The tickets, however, will. They usually take around 48 hours, but can be faster. If you’ve already submitted them, I would recommend waiting.
Like @JakeL said, the only way to get the item back is to ask cs to escalate the issue, the more info you provide and the faster you contact them the easier should be to recover it. But they do have a few condition wich they cant disclosr to us so far, maybe in the future.
I can vouch for the item recovery process as I myself got a BIS pvp pants recovered trough that channel, try reaching out trough the email where you provided the logs they asked for.