I recently transfered 5 items (stonecutting set) in quick succession from my inventory to my storage. There was a bit of server lag when I did this. All items were salvage locked and when I went back a few minutes later I noticed I was missing my stonecutter shirt. There was no bag ever on the ground. The item simply disappeared. It is quite expensive on my server. What am I supposed to do?
Hello,
Have you tried disconnecting and reconnecting again?
The item could still be in your inventory but visually glitched due to this lag
If that doesn’t help, let me know so i can escalate this further
Cheers!
Yes, I have relogged. There was no change.
Thank you for the info
I will report this to the team so we can further what could have happened
Could you please give me your server name and character name?
BunsenG
yggdrassil
Bump
Hello,
Sorry for the delay in my response, i have already submitted your information for the team to check on what happened with this and in this case i will recommend for you to also contact customer service here: New World - Support | Amazon Games
That way we can receive more information to help you with this.
Be sure to have your game logs ready in case they ask for them:
- Provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
- DxDiag report: Go to Windows Start search bar and type dxdiag. Click on dxdiag.exe. When green progress bar goes away, select Save All Information and save the file to their desktop.
I hope this helps.
Now i"m missing tanner pants also! Why does my stuff keep going missing???
Hi there @BunsenG , hope you are doing great!
Sorry to hear that, I wanted to confirm a couple of details with you. 
-Is it possible you dropped/salvaged or traded the “tanner pants”?
-Did you check your storage container, houses and inventory for the item?
-Have you tried checking file integrity on New World? Steam Support :: Verify Integrity of Game Files
If you didn’t drop them, you did check your storage and you already tried these troubleshooting steps, then I’d recommend you to contact customer service whenever you are available, so we can take a closer look into this issue.
You can contact us using this link: Contact Us | Amazon Games
Just in case, we will need your game logs if we have to escalate the issue, please have them ready. Here are the steps you can use to access them.
-We will need the three most recent logs from: Users\AppData\Local\AGS\New World\LogBackups
If you have any other question or concern feel free to ask me. 
Looking forward hearing from you again!
It is not possible. I had the entire outfit locked. I searched all inventories, ground, houses, stashes. Nothing. I did not leave the area either. After looking everywhere I relogged to see if it was visual. It was not. This is the 2nd time this has happened in the past two weeks.
Hello there @BunsenG , thanks for the quick reply and the additional information
That’s a really odd situation and I really hope you can contact customer service as soon as possible. Which in my experience is the best alternative is this case. Contact Us | Amazon Games
Of course, if you have any other question or concern feel free to ask me !! 
Hope you have an amazing week !!
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.