Lost Items (trophies) after abandoning a house

  • Character Name: Sethz
  • Issue that occurred: Abandonned my house in Restless Shore to buy a new one in Everfall, and I lost a lost of junk items, but more important I lost one major armoring trophy and multiple basic trophy. I am guessing the issue is due to the max item 500 that was hit when I abandon the house.
  • Time and Date: Before or Around 13h00 PM EST on Saturday June 18th.
  • World/Server: NA-East / Maramma

Gimme back my trophies!

Hello! :mage:

I see this is your first post, welcome to the New World Forums! I understand you lost trophies upon abandoning a house. I’m sorry to hear about this, this sure can be frustrating! In this case, I would strongly suggest that you Contact Us via our live Chat service so that one of our colleagues can help you raise a web ticket for your specific situation. You may need to provide your log file in order to provide information for the ticket, which you can retrieve by following these steps:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

I hope this information helps and this gets resolved ASAP!

Farewell! :mage: