Lost materials while crafting

Server: Heracleion
Character Name: Koyyuki
Problem type: Bug

While crafting steel tools in Windsward I recieved prompt few times saying ‘crafting attempt failed’
After relloging I noticed that all my steel is gone and no tools were provided.
The issue can have high impact on a gameplay as a lot of time and materials are being lost.
I am hoping its possible to refund lost materials.

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