Lost orb due to server maintenance

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1

-Calnogor

Was just starting a Lazarus run when the 10 minute notice went out for the server restart. After the server restart, I assumed the orb would be refunded to my account but it was not.

2

Hello @HowitzerX,

I am really sorry that the server restart happened while you were just starting the Lazarus Expedition.

Please help me with the following details:

  • Character Name:

  • World/ Server:

Also, please perform a Steam Integrity check for game files and relaunch the game to check if you can find the orb back in your inventory.

If you still cannot find it after performing the integrity check, do let me know and include the requested information and I will escalate it to the concerned team.

Thank you for your patience and understanding.

Cheers.

3

What about people that bought another player’s orb? It’s not okay to restart servers with a 5 minute warning. We should know at least an hour in advanced to avoid situations exactly like this.

4

Hey @celeztiah

I am sorry for the Inconvenience caused. I complete understand your point of view & will definitely pass this as a feedback to the Dev team to avoid such situations in the future.

Having said that, if you further want to escalate this please provide the above details which my peer has asked previously so that we can reach out to the concerned team for help.

Thank you for understanding!

Have a great day!

5

I also was in a paid expedition run which was lost to the server restart. Should I make another thread or post my information in this thread?

1 Like
6

Hello - same question as @boba_tea.

Started Laz w/my orb and was working thru when maintenance notice popped up. My group got to a safe spot for the disconnect but logged back in outside main portal.

Verified game files and no luck. Details below. Let me know if you need me to make a separate post for review. No rush.

Character Name: Zuci
World/Server: Eden

Thanks!!
Zuci

7

I tried verifying and no luck.

Character: HowitzerX
Server: US East- Calnogor

8

Hello everyone!

Thank you providing the requested information.

I will escalate everyone’s case individually to the concerned team.

Once I receive an update from them, I will make sure to let you know.

We appreciate your patience and understanding in this situation.

Have a good day!

2 Likes
9

I was told to contact the person who was selling expedition slots to get my gold back. That logically doesn’t make any sense. Why would that individual return my money? It’s not like it was their fault that the servers went down. Plus, I don’t even remember the character’s name. I hope my issue gets escalated; all I’m asking is some sort of compensation.

Character: Boba Tea
Server: US East- Eden

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