Hello, I’m part of the company Men of The West on Yggdrasil in NA West. We recently were saving up money to buy a territory. We had our daily withdrawal limit set to 0.01 for all members (to prevent folks from stealing while we’re saving). After we stored up about 40k, suddenly ALL of the money disappeared.
We were testing afterwards and found that consul members are able to actually withdraw an unlimited amount, even when a daily withdrawal limit is set. This did not used to be this way, and Officers cannot do this.
Because of this exploit, a member of our consul was able to steal 40k, leave the company and take it elsewhere, even though we had a strict withdrawal limit set.
Obviously this is a huge issue, can consuls be set so they cannot override the daily withdrawal limits again? And is there anything that can be done to:
A) Punish the person who exploited this (We can provide the name of the use if requested)
B) Get our money back?
We contacted support on this matter and they advised us to post on the forums:
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You are now connected to Norman Leonardo from Amazon.com.
Me [4:32:53 PM] : Issue: New World - Technical: Something Else
Norman Leonardo [4:34:40 PM] : Hello, Romulus. This is Leo from Amazon Games Support. What can I do to help you?
Me [4:35:12 PM] : Hello
Me [4:36:27 PM] : I am contacting you in reference to an in-game issue regarding the treasury. We seem to have glitched our account and lost our money via a glitch in the company role’s access to the treasury.
Me [4:38:15 PM] : We believe some players on exploiting the game mechanics that are obviously broken. The server is NA West: Yggdrasil. We are from Men of The West. We would also like to request some kind of log of treasury withdrawals and deposits.
Norman Leonardo [4:40:37 PM] : Let me check into that Jacqueline, one second.
Norman Leonardo [4:44:46 PM] : Ok, so right now we are aware of that and we’re looking for a solution, at the moment I would Advise you to go to the feedback section in the game menu and report it, so devs can have more visibility about the impact. (edited) [5:01 PM] -
[4:05 PM]
Me [4:48:01 PM] : Yes, we have sent many feedback tickets already. The worst part is, now are set back 40k that our members have spent hours all grinding and donating to our company and we are completely demoralized and is there anything you can do to help us get the gold back… Me [4:48:29 PM] : MOTW Treasury disappeared - YouTube
Me [4:49:03 PM] : We have proof too one of our members captured it while streaming.
Me [4:49:31 PM] : The daily withdraw is 0.01 and it was completely wiped…
Norman Leonardo [4:51:57 PM] : Gee, I’m sorry to hear that. At the moment there is no fix from our end like dropping the money on your treasury or something, but devs are actually working on that as we speak.
Norman Leonardo [4:52:57 PM] : If you haven’t done it yet, please post this in the forums as Devs are actively looking into posts for bugs/exploits/glitches and there you can provide all the info and clips so they can look at them and add that info to the report.
Me [4:55:30 PM] : Thats a real bummer for us…but thank you for the help. We will post this to the forums. Are you able to ban those who have been exploiting the game?
Norman Leonardo [4:56:38 PM] : I can’t disclose too much info about that, but trust me. I’ve seen Divine Justice in action regarding that.
Me [4:58:01 PM] : Alright, and one more question: Is this a game bug or is this like a new consul role thing? @Newworldgame should post about this on socials to notify the community, that would be awesome please
Norman Leonardo [4:59:03 PM] : They are aware of that and doing the proper research and hopefully they’ll pronounce about it anytime soon.
Me [5:00:06 PM] : this is a game-breaking bug in a pvp sense like we are completely out of the running for a first territory. But ok thank you, may I please have the ticket reference code to this ticket. Norman Leonardo has left the conversation.