Lost two mutation keys

[alvaro.valve]

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• What is your character name in New World: Snowhen
• What server/world did you experience your issue on: Devaloka
• Describe the issue you are experiencing: when making the dungeon common to release the dungeon mutation I am not gaining a mutation key.
• Is this a bug or an exploit: bug
• (if a bug) How did the issue effect your gameplay: i’m not gaining the key to mutation
• (if a bug) Were you able to recover from the issue: no
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced: make a common dg to release mutation and not gain a key mutation;

it’s already the second week i don’t get a key to the mutation when doing the common dg.

[Samnor]

Maybe they already gave to the players.
In my case the first mutation on my server was lazarus, did the normal expedition to open the mutation, got the orb. The second was dinasty but i skipped and suddenly i had plus 2 orbs when i logged on. And now the mutation is genesis, which i did the normal first, but before i entered the normal one i saw that the mutation 1 was already unlocked.
What i am trying to say is that maybe they unlocked the mutations for everyone already, adding the remaining orbs on the inventory.

[alvaro.valve]

I know several people who are winning the key and several others who are not, I needed to do the Common to open the M1 of the dynasty and I didn’t win a key.
in genesis the M1 was already open really, but it’s wrong to give it to me already open, the key is much better…