Low fps or Game Freezes on death screens

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  • What is your character name in New World: Kadim
  • What server/world did you experience your issue on: Dry Tree
  • Describe the issue you are experiencing: When you run the game too long, it start freezing on death screen or fps drops to 1-5 on death screens.
  • Is this a bug or an exploit: bug
  • (if a bug) How did the issue effect your gameplay: losing more time that i should on death screens
  • (if a bug) Were you able to recover from the issue: No
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced: It is either you run the game too long or entering a opr continuously without restarting the game.
  • When did this happen? (Date and Relative time; please include your timezone)
2 Likes
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I hope they fix this problem. It happens to me also.

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Sorry to hear you’re having this issue, Kadim.

I’ve moved this over to the support section as our support team is better equipped tro look into technical problems like this.

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Also thank you for letting us know you’re having this issue too, Rooger.

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Having this issue as well. Valhalla… but honestly it’s not new and has been going on since the Summer Medley Faire patch off and on.

6

Hello everyone,

Hope you are doing well.

I apologize for the inconvenience caused to you @Kadim @Rooger and @PrinceFin for which I’d suggest you to kindly go through the troubleshooting steps mentioned on :arrow_double_down:

In case this does not work then please contact our live support through chat by clicking on :arrow_double_down:

That way we can receive the pertinent information to help you with this.

Be sure to have your Dxdiag logs ready in case they ask for them so that they can submit a ticket for the developers to check if needed:
Be sure to have your logs ready in case they ask for them:

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

Hope this helps. :magic_wand:

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