Luxendra why do files in the AppData directory keep getting corrupted

[deyjasagus]

@Kay @Luxendra

What is in the following directories that keeps getting corrupted on so many players systems leading to a host of different problems?

C:\Users\Username\AppData\Local\AGS
C:\Users\Username\AppData\Roaming\AGS

I’ve read a multitude of posts by players that range from periodic lockups during gameplay to being unable to load a character that ultimately were tied to one or both of these directories. Who knows how many other potential issues are also tied to these directories.

Your customer service agents repeatedly suggest that players reboot their systems, do integrity checks and uninstall/reinstall the game among a litany of other troubleshooting ideas. None of those suggestions will likely have any impact on their problem as the files are not directly linked to any of the suggested solutions.

Rebooting the system won’t help because the files that are corrupted are still present. An integrity check only verifies the files in the Steam installation directory and uninstalling/reinstalling the files through Steam does nothing with the User files once they are created.

So again what is it in these two directories that could so adversely affect gameplay? If you aren’t certain then perhaps your customer service agents should be requesting that players send the potentially affected files to your development team for analysis. This would then help you to develop a solution for doing an automatic file check of them.

In the meantime the first step a player should be asked to do, above all others, is either to rename the AGS folders found in the Local and Roaming directories, or at an extreme delete them. Either of these choices will force them to be rebuilt the next time the game launches. Either one of these should come with the caveat that doing so will require a player reset up their in game configurations again. At least renaming the directories will allow a player to restore the original file settings should this method of troubleshooting not resolve the associated issue.

The customer service agents would also need to post steps to enable hidden files as the AppData directory falls under this category when searching for it using File Explorer.

I hope either you or Kay will read this and respond at some point with your thoughts.

[Kay]

Thanks for the post @deyjasagus

Folks should be providing their New World app data details to the Customer Support team, not removing them, as a step prior to changing any of the New World app data. That information is necessary for our investigation into this issue. Thanks also for the suggestions, I’ll pass this along to the support team to review.

[Recksters]

How?

[prymortal]

Run type: %appdata%
Just use the location bar to back out to go from roaming to Local.

Go to new world webpage (wow, who’d of guessed) & click on Support then Support & follow instructions.
Here is a link I prepared earlier: Support

As for reason Check if its Mainly windows 11 systems or Windows 21h2 builds, they did something fishy with security that affects temps files.
Under C:\Users[user]\AppData\Local\Temp there is another AGS folder which should have live temp files in it under older windows builds it did, Under 21h2 it doesn’t.

FYI when submitting temp data you should also search for dxdiag, run it, save all information & submit it as well. Gives them your system info, version info, driver info & the important part which version of windows you are running. All the stuff you need to see if there is a problem elsewhere