I thought Amazon was all about customer experience? The fact that I came across this bug almost 2 weeks after first post was made is just shameful.
Edit: right after I made this post, I keep disconnecting with server lag? 
1 Like
just disable the quest with a hotfix why wait this much ? It has been weeks fix this already
can confirm i’ts also bugged on aaru server.
At this point every last person that is currently on this leg of the main quest needs major compensation.
I had a few people join me on my return. I knew this quest was bugged so I took people on the scenic route. We did crafting, got some town rep, took them around to look at houses in different places, but we eventually got to this part in the main quest. Now 4 people I brought to the game plus myself are all stuck here.
I am keeping them busy but it is getting silly. On Lilith there are stacks of new players standing at that point in the quest every time I go to check. This should be a high priority fix. There are a number of temporary solutions that are possible. As someone who has managed large development and engineering teams in the SaaS world this is not something that would fly. I would have been there with my team 16 hours a day until this was fixed. After day 2 we would have been rolling out a temporary solution or workaround for our customer base. I required hourly updates from my team to the public on any major impacting issues that halted the ability for customers to use the service as expected. I do not expect that from most companies but more than a few twitter replies of we are looking into it. At this point everyone knows that part.
Let’s get an ETR and synopsis of the issue. Some kind of incident response reply is deserved at two weeks. I do hope you get it fixed for the players but without communication it looks like you are not actively working on the issue. Any generic entry level social media specialist can say we are aware of it and nothing is actually being done nor is anyone being held accountable for deadlines.
5 Likes
It’s amazingly unprofessional how this is handled. 2 weeks for a simple quest that doesn’t work? I don’t believe the team is looking into it. If they were really they would have already hotfixed it. Would take a maximum of 1 hour to just temporarily disable this quest and let people move on with the questline. The team would be able to calmly fix it on their time. But this is ridiculous.
2 Likes
- What is your character name in New World: Ms Kibitzer
- What server/world did you experience your issue on: Barri
- Describe the issue you are experiencing:Main story quest bug (a unexpected prisoner)
- Is this a bug? (If this is an exploit, please follow the steps here: [Dev Blog] How to Report Exploits - Updated) YES
- (if a bug) How did the issue affect your gameplay: Cannot progress in the MAIN STORY.
- (if a bug) Were you able to recover from the issue: NO
- (if a bug) Please include a screenshot or video of the issue that you have experienced:
Imgur: The magic of the Internet - What are the steps to reproduce the issue as you experienced: Do the main story line quest up until Unexpected Prisoner which is located in Weavers
- When did this happen? (Date and Relative time; please include your timezone) 13:17 UTC-6
1 Like
So I’ve tried everything now, started the quest, accepted it again, checked the Steam directory for errors and this MAINQUEST still doesn’t work, I repeat the MAINQUEST doesn’t work after 14 days…on Barri…
So AGS how about something to do, hotfixx or something ?
Still bugged HELP
They have already “hotfixed” it 8 days ago and Fulgoris at last spawned, but that make no sence because nobody can attack him. He is invulnerable and cant be killed. Nice hotfix, AG.
Guys, they have official discord channel, i think it would be appropriate if everyone from here who is struggling this problem will mention all community managers and staff on “new players help” or “game feedback” until they help to solve the problem or at least say ETA of hotfix.
Their official discord:
I also strongly believe that everyone responsible for this madness needs to be fired, and this situation should be brought to gaming press. That will help all of us avoid such treatment from Amazon Games in the future.
2 Likes
Hey at least he spawns on your world. On Lilith we think he got mandatory RTO and bailed on his job. Brother has not spawn since last week (as far as anyone knows).
Can confirm he hasn’t been seen on Lilith in at least a week. I check him every day on my now 60 character because I still have a tier 2 azoth staff…
On the Kronos server you can see him in the water splashing around. The glance lost towards the horizon.
This is a joke for all the player, i recommend to uninstall the game guys bacuse this ags dont care about the people that are playing
3 Likes
Still an issue. Currently experiencing it on Barri
1 Like
And the quest still doesn’t work and AGS ignores it ,No Hotfix ,nothing…Its only a Mainquest …
this is a joke
This is a S1 P1 (highest severity and probability) bug, having a bug like this in the mainstory is the same with the game freezing or crashing. I think the support team should go home(why the support team? because they have to run in the office, to the product manager with this bug) They did not realize how big this bug is. In a gaming company this is not acceptable. Someone should be fired for this.
2 Likes
i dont know this is a joke
It’s embarrassing… such a small bug.
Its not complex to understand what’s going on as it can easy replicated
this game have such a potential but they manage to destroy so much fun for nothing, .