Maintenance questions

Hello New World Team.

I think it’s not very cool from your side that there was a message about Hot Fix Update for 5 Hours and servers still down.
You must give more respect to your community and provide us with some information.
I can understand that there can be different situations why it can take longer time, but i don’t understand why it’s only with EU Servers ?
Why you have not give us more information ?
You have different architecture on EU Servers or what ?
Maybe you have only one worker for this ?