Major Armoring Trophy Disappeared!

Hello!

After Uptade in my house in Winsward Major Armoring Crafting Trophy just disappeared!
What the ???
In other houses it`s in the place.

Yes ive checked storage, and its not there.
Need help to get it back please.

  • What is your character name in New World: Mittichino
  • What server/world did you experience your issue on: Rocobara
  • Describe the issue you are experiencing: Major Armoring Trophy Disappeared

Hi @Mitty

Welcome to the New World Forum!

I would like to ask you if you can perform basic troubleshooting once, as loss of files or corrupted files, sometimes, may cause these kind of issues.

-Run Integrity check-
-Verify Integrity of Game Files
-And relaunch the game

Check File Integrity

If you already did it and the issue persist, I would request you to please contact us through live mediums so that we can escalate this by creating a ticket to the Dev team for a resolution.

Be sure to have your game logs ready in case they ask for them.

You can contact us through live mediums by following the below link.

Contact us

The reason to share this information in order to create the ticket is because of safety. We do it this way in the case that youโ€™d need to disclose personal information so we can ensure itโ€™s secure.

Each one of the channels has a purpose, if we need to report a specific player issue and gather certain details, the life contact mediums would be the place.

Hope this information help you!

Have a nice day! :wolf:

Screenshot - 050b83333935d1424f1da66ea9821e78 - Gyazo all files are ok

Hello @Mitty,

Hope you are doing well!!

And as you have mentioned that you have validated the files , yet it did not work for you and the Major Armoring Trophy is still not showing.

So if you can then please reach out to our Support Team at New World - Support | Amazon Games so they themselves can look into the issue and fix it for you and if not then they most probably will create a ticket which will be then forwarded to our developers to check.

I also request you to share this Forum post to them for their reference along with your game logs.

If asked kindly provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Along with DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

  1. Go to Windows Start search bar and type dxdiag.
  2. Click on dxdiag.exe.
  3. When green progress bar goes away, select Save All Information and save the file to their desktop.

Please be rest assured as this will be fixed very soon for you.

I hope this helps.

See you very soon in Aeternum :mage:t2: :magic_wand: :mage:t2:

Hello!

I`ve sent all logs to support yesterday. and got that answer Screenshot - a4638816e56296922a9d415ebbb71a6c - Gyazo

Hello @Mitty,

Thank you for the update, now please be rest assured as our developers will check this and soon will fix it for you within 72 hrs.

I also request you to please check in game for your Trophy and if you still do not see it after 72 hours then please check with us by contacting New World - Support | Amazon Games for an update on your ticket.

If you still have any queries please feel free to mention me in your next reply.

Take care and stay safe :safety_vest:

See you in Aeternum!! :magic_wand:

Same issue here for 2 of my friends. Major Arcana trophy lost after placing it. Same for major Amoring trophy. First one came back after a lot of putting other trophies up, down, leaving the house again and back and relogging, several times. The other one is currently still gone. So there is seriously something still wrong with the house and item system.

Hello there everyone, I hope you are having a great day!

@Surdor , thank you for taking the time and share with us those troubleshooting steps, we really appreciate it. :slight_smile:

I am not really sure if @Mitty have tried something similar but it might be a good troubleshooting to try those steps and log back in again one time.

As for your friend , I am not sure what happened with the trophy but can you ask your friend to reach us via a live channel if one of the trophies is missing.

If you have any other question or concern feel free to ask me!! :smiley:

Wish you have an amazing week!

:owl:

The other one is now also back. It got lost when he wanted to place it in his house, then it was gone, not in the house, not in the inventory, not in the storage. Then he left the house and relogged, went to storage, still not there. He then quit the game, opened it up, logged in and checked again and then it was in the storage again.

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