****** Please make sure you fill out the following information before submitting a report ******
What is your character name in New World: TheOtherJoey
What server/world did you experience your issue on: US East, Maramma
Describe the issue you are experiencing: “lag detected” around 10:10 p.m. 7/8, leading to server crash. We we were in the middle of an M10 Laz. I’m requesting an orb & equivalent shards in return as compensation.
Is this a bug or an exploit: bug.
(if a bug) How did the issue effect your gameplay: kicked the entire group from an M10 Laz.
(if a bug) Were you able to recover from the issue: no
(if a bug) Please include a screenshot or video of the issue that you have experienced: Two images: lag — ImgBB, lag3 — ImgBB
What are the steps to reproduce the issue as you experienced: none - the entire Maramma server crashed.
When did this happen? (Relative time; please include your timezone) 7/8 10:10 p.m. - 10:15 p.m. EST
Due to the nature of this issue; I’d suggest you to please help us escalate this behavior of New World to the developer’s team contacting Amazon Games Customer Support using the link below so they can help you with your request including your logs; Keep handy the following information:
Character Name.
Region.
World / Server.
Computer Specifications.
Logs.
The previous troubleshooting we already made.
Here you are the steps to get this information just in case you need it:
To find the DxDiag:
Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.
To find the logs:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Once more I’m sorry for the inconveniences this may cause!
