Lol it’s the required vocabulary for corporate work. You can’t say someone messed up anymore. It “reflects bad on the company”
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The moderator might’ve been telling the truth regarding the auto ban, but it’s something you should not confirm because it leads to a sh**storm. Hence Mugsy pulled it back.
If he is level 1 support then all he should’ve done is just say sorry for the inconvenience and please submit a ticket for investigation. The standard level 1 support blah.
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I thought they were adamant that each ban was approved by a human. Obviously I didn’t believe it but I remember orange posts saying that. Nevermind I see the other long ongoing thread that already exists. Not sure why a new thread was needed.
This has to be a thing. Happened to me yesterday. I receieved a 24h ban for abusive behaviour. Submitted an apeeal and never get responded to why I got banned. The ban happened after I led my company to war and we won the war, and I have not spoken a single word in chat after the war and logged off only to come the next day to be banned. It is being complained in every server. Pretty sure there is an auto ban and they are just hiding it. Thus the moderator that got suspended was suspended for leaking critical info they are trying to hide. Otherwise he would have been better off with a warning rather than suspension.
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Wait, are you guys saying that people are getting banned for being “toxic”? Like is that actually a thing? Regardless if its a bot or human doing it, it sounds like a horrible idea…
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deffs seen/heard about it, a prime example is the server with 420reporters on it or whatever they are called. legit just full company mass reporting on people who they don’t like, those players then get banned by the next day.
I mean if they are on EAC, then instead of a bad bot, its even worse cause the Admin team is actively supporting toxic behavior on those servers
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People who are making fake reports to get a governor banned when he wins a war, should get a lifetime ban from the game and steam. New World should make that clear.
We pay money for this game and there is a ridicolous autoban system… and if you get banned for no reason and you appeal you get no answer?
They should fix that soon and let real people look at the reports…
Thats why you can report a bot for 1 week everyday but it doesnt get banned
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Either there’s an auto ban system in place, or the people hired to review the tickets are contracted and outsourced with English as a second language/poor quality control.
Amazon isn’t the first company to pay the bare minimum for it’s customer support around an MMO leading to abuse of mass reports, they won’t be the last.
Third party contract that’s paying their employees based on turn over rate and know they won’t be re-hired if they don’t produce a certain turnover rate on tickets, blech.
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They SHOULDN’T use autoban in a paid game. People pay money for a game and can get banned and are unable to play because of trolls and people abuse the system…
I heard so many times now people got banned just before or after a territory war.
One solution… people who do that kind of things… get them banned for life from the game and steam…
And make sure REAL PEOPLE review all the reports, even if it means that it can take 1-2-3 days before reports are reviewed.
People would understand that!
But this they don’t understand.
You can’t do autobans on a MMO game like this.
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I mean If you look at most of the servers the people getting autobanned from Mass reporting are mostly the people running their mouth confusing freedom of speech with Freedom to be a cunt, On Valhalla and many of the other more popular servers the Only people to be mass reported are the the people taking it too far in chat. Valhalla we had a shit ton of Marauders pick up 24hr bans for Abusive behaviour. Even if you think what you did doesn’t warrant a 24hr Ban maybe you also shouldn’t be giving people reason to mass report you by either not being toxic or just not sticking your nose into a very toxic conversation.
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True… that’s why I don’t say some things in the Global Chat. I don’t want to get targeted with mass reports and get banned for nothing…
But it is a HUGE problem because also players get banned before a war or after a war, they report the Governor of the other company….
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Players who exploit the report system should be permanently banned.
I’m guessing AGS won’t do it though.
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Chad is that you?
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This really is what’s needed. Let’s face it, if we’re having 500k+ concurrent players, we’re already likely talking thousands of reports a day, a million reports a month may not even be exaggerated. You are going to need some sort of tooling to help you.
And what is very likely occurring in this is not so much the fact that AI is banning you, but that AI is being used to push a case against you to the top of the list. And that based on the incoming reports a customer service agent gets to confirm the ban if deemed appropriate based on the reports. With these sort of numbers it just becomes near impossible to check whether a report is valid or not.
Although if true, certainly not ideal, but understandable. What you need though is an effective counter. You need to counter abuse of the report system by very, very hefty punishments and penalties. Compare it to the hefty penalties one may face on e.g. making a false bomb threat. A clearly false report should be relentlessly punished with nothing less than a permanent account ban. And as a company you really aren’t even going to have to hand out many of these. Once you just start sampling and identify clearly fraudulent reports, start banning these accounts permanently, word will get out and people will think twice.
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Mugsy is not talking about the same situation, and I believe that Moderator_z was likely correct. Mugsy says EAC is being used to detect cheating. Yes, I’m sure it is. That is not what Moderator_z was replying to. EAC would be used to detect people cheating through the software. The issues people are having is that it’s quite clear that a group of people can, for whatever reason they choose, pile on a bunch of reports on a single player and that player is quickly banned for Abusive Behavior. That has nothing to do with EAC. There is clearly a system that flags an account when they receive that many reports in a short period of time until human eyes can be put on it, and that’s a problem. The potential for abuse of that kind of system is immediately obvious.
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No lmao, I am in EU-Midgard
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New World should release an announcment that players who get caught doing multiple false reports or helping with ‘mass reporting’ to get other players banned without a good reason, that they get banned for life from the game. And hopefully Steam will follow up with a permanent ban also. Maybe that will wake some people up who abuse this system
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It isn’t necessary for you to make the exploit widely known. -_-
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Had people I know for a fact aren’t toxic get bans.
Had a company member get flagged for a name change. His name was Divorce47.
The “if you got banned you probably deserved it” cliche just doesn’t hold weight here.
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