Update: US-West, US-East, and Central Europe now have server transfers available. Thank you for your patience and understanding!
Update: Sydney and South America now have server transfers available.
Update: While you wait for transfers to become available in your region, you can plan which world to transfer to with this handy server population guide!
Please put any of your Server Transfer questions in this thread below! The team will do their best to answer your questions in the thread.
Link to the Server Transfer Update: Server Transfer update
In an effort to streamline this discussion we’ll surface all the questions we have answers to here and continue to work to get answers to open questions. We are going to do our best to answer questions as they come up. Please be patient with our community team as we are gathering answers as quickly as possible.
Will be be able to transfer as many times as we want?
- Everyone will get one token per account. Each transfer requires a transfer token As per our post here our team will continue monitoring world populations, queue times, and will evaluate the need for an additional wave of server transfer tokens to be given out for free.
Can we transfer from region to region, say from US East to US West?
- Transfers are only available within your region, each region is a separate database and it is not possible to re-assign as character to a different region.
So the “transfer to any server” statement issues earlier was not true?
- Unfortunately the original information provided was incorrect.
Are the Full Server status permanent, preventing new characters from being created on them?
- They are not permanent, we review the number of daily active players every day to determine Full status of servers. We will do a review prior to Character Transfers being made available.
How will companies of 100 people manage to get their entire group into their server?
- We encourage folks to organize server changes with their play groups. We understand that we may not be able to solve all these issues with one character transfer and we’ll continue to work with the community to ensure the majority of players are satisfied.
This means that the character I left behind on a high-population server to join with new friends on a low-population server cannot be transferred to my current server (since I would then have 2 in this World Set) unless I delete my current character here?
- This statement is correct, you cannot have two characters in the same world set let alone in the same world.
10/18 Updated FAQ
We have answers from the dev team to many of the questions that we have pulled from this thread! You can find them below:
Q: How many times will we be able to transfer for free? Will we be able to pay for server transfers after using the free tokens?
A: The initial release includes one transfer token, which is single use. We will continue to monitor the server populations, and if transfers result in uneven distribution that causes queues we will issue new sets of tokens where needed.
Q: When will “full” servers open for transfer? Will there be any monitoring of these servers to see whether or not they should be opened/closed depending on the flow of transfers?
*A: We monitor full status on a daily basis with changes as recently as today. “Full” doesn’t indicate a server that always has queues, it indicates a server that during typical peak usage has a substantial queue. We will be relaxing Full status on many worlds when transfers start, to allow the most flexibility possible. After transfers have slowed down we will re-evaluate which worlds might still need the designation.
Q: Is there a potential for regional transfers to come in the future?
A: There is potential, yes, and we are working on it now. Cannot provide an ETA because it is a very different process, but when we realized we had created confusion on this, we felt we owed it to the community to find a solution.
Q: Will all members of a large company be able to transfer over? Do we have a cap of how many people can transfer over to a certain server?
A: There is no technical limit to the number of characters that can transfer to a server. We also have addressed an issue that made moving a Company difficult: starting with the release of Server Transfers, when the last person leaves a Company it will be treated as abandoned and the name will be available seconds later. Note: you should NOT rename your Company if you intend to transfer it. That will make the old name unavailable on a new server. Full emptying the Company so it is abandoned will free the name up for re-use.
However large Companies should consider the implications of moving as a group to a busy server; this could cause the server to be Full status after the move. We will warn a full day ahead of time on any Full status changes in the first week of Server Transfers being available so as to not surprise anyone with a status change.
Q: Are there any plans on adding new worlds to x region/world set/recommended language?
A: As New World continues to attract new players we will evaluate server populations and open new servers as necessary, including making sure there is always a non-Full option for supported languages. We’ll also merge servers if needed to provide the best game play experience - even both at the same time (new servers and merged servers) as conditions require.
Q: Is there a time limit/time frame players need to use this token by?
A: No, it is available permanently on the account until used.
Q: Will we be expanding server capacity in addition to server transfers?
A: We’re always interested in providing the largest capacity that provides the best gameplay environment. We’ll increase here, as long as we are sure it doesn’t degrade gameplay - as many observant players have noticed, we are already experimenting with that on some servers. Also, as time goes on the world of Aeturnum will get larger, and that would allow better balance room for even more players.
Q: Are the tokens 1 per account or 1 per character?
A: Tokens are one per account. If we find transfers have created an imbalance on particular servers, we can re-issue tokens for those affected.
Q: Will we be able to move within the same world set?
A: Yes, you are able to transfer your character to a different world in the same world set.
Q: For players who are unable to transfer their character to their proper region, will there be some sort of xp boost or compensation available?
A: We heard the feedback from those affected by this issue and started work on cross-region transfers based on it. Unfortunately this will not be in the first release of transfers, but it is coming as soon as we can get it completed.
Q: Will we be able to provide an infographic ahead of time to help companies and players on their server transfer plans?
A: Yes, we are releasing an infographic with the most up to date, relevant information along with the transfer feature to help our players decide on the world they wish to transfer to,. We will update it daily afterwards for as long as seems necessary.
Q: Why did we make character and company names global if we can’t transfer across regions?
A: As mentioned, we are actually working on transferring between regions right now, so having global names will prevent some confusion that otherwise would have occurred. Companies also will be able to transfer (after the last person leaves the Company on the origin server, the name will become available - this is being delivered with Character Transfer).
After transfers have been used by those most interested (particularly cross region), we will be considering whether to switch naming limitations to per-region.
Q: Will there be a way to determine faction demographics on a server before transferring?
A: There is no out-of-game way to achieve this currently. Transfers themselves as well as players choosing to change factions could change demographics considerably, so any sample taken ahead of time might be misleading.
Q: How will town projects function if they are not on the same town board?
A: Transferred characters can still turn in town project quests that are in progress.
Q: Can you open the window of when you can transfer for longer so that if you do unlock the locked servers it gives people chance to get in?
A: Tokens are permanent until they are used (one use per token).
Q: Do you remain in your faction or will you have a chance to go to a different faction? What if I have already changed factions once before transferring?
A: Your faction status will be the same after transferring.
Q: If we own a region on our current server, will that affect our ability to delete the guild, if deleting the guild is required?
A: No, you can still remove all members from a Company that owns a territory.
Q: Can we get an answer on the go with high pop servers and transfers, especially in regards to the cases where people, have a character on the high pop server they wish to join, but have been focusing on a lower pop server for playtime. Can we delete existing character and transfer to that server with no troubles as the population will stay the same?
A: It will still be necessary to check the potential Full status on the server - if it is Full, you won’t be able to transfer to it even if you delete a character already on the server. Full isn’t set by number of characters, it’s set based on peak queue experience. We will be relaxing many Full status servers when transfers are released, and we will provide a full day warning on any server changing to Full status for several weeks after transfers are released, to prevent surprise moments of a server switching to Full (should that be necessary).