[Megathread] Server Transfer Questions Megathread

OK, maybe I missed that then. We good now.

Hey everyone,
We have answers from the dev team to many of the questions that we have pulled from this thread! You can find them below:

Q: How many times will we be able to transfer for free? Will we be able to pay for server transfers after using the free tokens?
A: The initial release includes one transfer token, which is single use. We will continue to monitor the server populations, and if transfers result in uneven distribution that causes queues we will issue new sets of tokens where needed.

Q: When will “full” servers open for transfer? Will there be any monitoring of these servers to see whether or not they should be opened/closed depending on the flow of transfers?
*A: We monitor full status on a daily basis with changes as recently as today. “Full” doesn’t indicate a server that always has queues, it indicates a server that during typical peak usage has a substantial queue. We will be relaxing Full status on many worlds when transfers start, to allow the most flexibility possible. After transfers have slowed down we will re-evaluate which worlds might still need the designation.

Q: Is there a potential for regional transfers to come in the future?
A: There is potential, yes, and we are working on it now. Cannot provide an ETA because it is a very different process, but when we realized we had created confusion on this, we felt we owed it to the community to find a solution.

Q: Will all members of a large company be able to transfer over? Do we have a cap of how many people can transfer over to a certain server?
A: There is no technical limit to the number of characters that can transfer to a server. We also have addressed an issue that made moving a Company difficult: starting with the release of Server Transfers, when the last person leaves a Company it will be treated as abandoned and the name will be available seconds later. Note: you should NOT rename your Company if you intend to transfer it. That will make the old name unavailable on a new server. Full emptying the Company so it is abandoned will free the name up for re-use.

However large Companies should consider the implications of moving as a group to a busy server; this could cause the server to be Full status after the move. We will warn a full day ahead of time on any Full status changes in the first week of Server Transfers being available so as to not surprise anyone with a status change.

Q: Are there any plans on adding new worlds to x region/world set/recommended language?
A: As New World continues to attract new players we will evaluate server populations and open new servers as necessary, including making sure there is always a non-Full option for supported languages. We’ll also merge servers if needed to provide the best game play experience - even both at the same time (new servers and merged servers) as conditions require.

Q: Is there a time limit/time frame players need to use this token by?
A: No, it is available permanently on the account until used.

Q: Will we be expanding server capacity in addition to server transfers?
A: We’re always interested in providing the largest capacity that provides the best gameplay environment. We’ll increase here, as long as we are sure it doesn’t degrade gameplay - as many observant players have noticed, we are already experimenting with that on some servers. Also, as time goes on the world of Aeturnum will get larger, and that would allow better balance room for even more players.

Q: Are the tokens 1 per account or 1 per character?
A: Tokens are one per account. If we find transfers have created an imbalance on particular servers, we can re-issue tokens for those affected.

Q: Will we be able to move within the same world set?
A: Yes, you are able to transfer your character to a different world in the same world set.

Q: For players who are unable to transfer their character to their proper region, will there be some sort of xp boost or compensation available?
A: We heard the feedback from those affected by this issue and started work on cross-region transfers based on it. Unfortunately this will not be in the first release of transfers, but it is coming as soon as we can get it completed.

Q: Will we be able to provide an infographic ahead of time to help companies and players on their server transfer plans?
A: Yes, we are releasing an infographic with the most up to date, relevant information along with the transfer feature to help our players decide on the world they wish to transfer to,. We will update it daily afterwards for as long as seems necessary.

Q: Why did we make character and company names global if we can’t transfer across regions?
A: As mentioned, we are actually working on transferring between regions right now, so having global names will prevent some confusion that otherwise would have occurred. Companies also will be able to transfer (after the last person leaves the Company on the origin server, the name will become available - this is being delivered with Character Transfer).

After transfers have been used by those most interested (particularly cross region), we will be considering whether to switch naming limitations to per-region.

Q: Will there be a way to determine faction demographics on a server before transferring?
A: There is no out-of-game way to achieve this currently. Transfers themselves as well as players choosing to change factions could change demographics considerably, so any sample taken ahead of time might be misleading.

Q: How will town projects function if they are not on the same town board?
A: Transferred characters can still turn in town project quests that are in progress.

Q: Can you open the window of when you can transfer for longer so that if you do unlock the locked servers it gives people chance to get in?
A: Tokens are permanent until they are used (one use per token).

Q: Do you remain in your faction or will you have a chance to go to a different faction? What if I have already changed factions once before transferring?
A: Your faction status will be the same after transferring.

Q: If we own a region on our current server, will that affect our ability to delete the guild, if deleting the guild is required?
A: No, you can still remove all members from a Company that owns a territory.

Q: Can we get an answer on the go with high pop servers and transfers, especially in regards to the cases where people, have a character on the high pop server they wish to join, but have been focusing on a lower pop server for playtime. Can we delete existing character and transfer to that server with no troubles as the population will stay the same?
A: It will still be necessary to check the potential Full status on the server - if it is Full, you won’t be able to transfer to it even if you delete a character already on the server. Full isn’t set by number of characters, it’s set based on peak queue experience. We will be relaxing many Full status servers when transfers are released, and we will provide a full day warning on any server changing to Full status for several weeks after transfers are released, to prevent surprise moments of a server switching to Full (should that be necessary).


WHEN is the server transfer going to be available?


Any update on time/date of next patch or when we can use the transfer feature?
thanks! :slight_smile:


Can’t wait.


Great Stuff, Thank you for the Clarification Can we assume patch notes tuesday night?


All these Q’s and none of them asking when this will roll out.

You keep delaying this update, at the very least people deserve a delivery date on it. Been waiting the better part of a month just to play with all my friends in an MMO, nonetheless.


If the update was “done” on Friday, how in the world can you not have a solid date for release? This is insane and unprofessional.


I think the most interesting question was ‘when is it coming?’
If it was ready last friday, then shouldn’t it be here? Or shouldn’t we at least get an ETA? Most of my friends have stopped playing and will not come back until transfers are here.


Its great to have all those grey areas clarified, i imagine this will bring a good feeling of safeness for those who meet that peculiar situations.

However, can you also clarify on why yall been diligently avoiding the most asked question of all this thread? Do we have an ETA?
If we dont have an ETA can you provide a informative reason, other than it is comming out soon?
I say this because it has been informed here on this thread by another moderator last friday that the transfer system is ready to go, it was delayed for the weekend to not result in down time during peak time etc etc.
So, if it is ready and the weekend is over, can you please answer the question?
Thank you have a good one.

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I know the final resounding question is “transfers when?” and unfortunately I don’t have exact timing to share for that at this time other than what was announced last week which is “you can expect them this week.”

When I know the timing, you will also know the timing.


Is it safe to assume it will come thru with scheduled maintenance?
Is it naive of me to ask you to come back and share as soon as you get confirmation?

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You better update topic.
Nice to hear about able to transfer through regions in the future(WE NEED ASIAN SERVER=))
One question. Could this transfer that you give us be used to transfer through regions, right?

As soon as I get confirmation, this thread will get confirmation


Ooo… I don’t know. I’ll ask the team and see what they say and then update when I get an answer.


If you mean the transfer token, yes because its permanent, so whenever we do get region transfer available i think its safe to assume you will be able to use that token to do such transfer.

nothing is safe to assume


Alright, no. I’m sorry, I know you’re just doing your job and thank you for giving us the information on what you did know, but this is getting ridiculous. It was ready, or so they said. This is giving me even more the idea that it’s not ready, otherwise it would have been here today or announced for wednesday. There should be no reason to keep players in the dark, causing them to leave the game. I love that cross-transfers are being looked into and at least devs are listening, but players are basically screaming for some transperancy and we’re just not getting it or at least not on the level it should be.
(Once again, not you. Idk, get yourself a hot drink or something. This job can’t be easy)


While the logic is sound, instead of assuming I am going to get exact clarification just in case.


Thanks for this! My only question is what if we transfer onto a server where our current faction is dominant? Shouldn’t we be able to change factions at that time? Since new players wouldn’t be able to pick that faction anyways due to the in game balancing mechanic.

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