Missing gear - 4/5 pieces of Admiral's disappeared from storage

Game Support English Support
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Dear Customer Support,

I logged in today and found I was missing some gear. The Chest, Gloves, and Legs and Boots of my Admiral’s set items were totally gone. I’m sure I didn’t delete them, they were locked, so I can’t have salvaged them. I kept them in my storage in Monarch’s Bluffs and each piece was 601GS with a Cut Pristine Topaz in the gem slot. I’ve checked every storage, my own inventory. I feel like I’m going crazy cause I’ve been using it all week for BB muts. Can I somehow get these restored please?

Here is my character information:

Name: Lovac
Server: Eridu (AP Southeast)

Thank you.

2

I would recommend contacting support over live chat or a web ticket, mention all of these details, especially if you have the items specific name, as well as the “New World Courtesy Service”. They should be able to help you! Contact Us | Amazon Games

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Hi Jake, appreciate the reply. I’ve done so now, and been given a case ID.

What did you mean by the “New Worlld Courtesy Service”?

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It’s a service that assists users in getting items back. If they made a ticket, you are all good :slight_smile:

1 Like
5

Hello @daniel.b.parker,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you are having this issue with the missing gear on your inventory, just to make sure have you check your storage containers and storage containers from any location, using these steps:

  • Open the map.
  • Select a town.
  • Look through your storage containers for the missing item.

As well check your house for the item and are you sure that you didn’t store, trade, or salvage the item?

If that’s the case then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

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