making a post about my missing heart gem that I been waiting on for since 11/20/21 (week and 3 days) the server merge/rollback already talk to support still waiting on item( seem like they reply more on a topic then dms.
Are you experiencing any issues as a result of the server merge. yes because i completed the quest The Ritual before the server merge. rewords got taken away, and got put back into the quest to go visit the altar for the heart gem but never got the heart gem back and not cant advance the quest/ story now.
the recent update on the 24 of November didn’t help.
*redid the dungeon part twice heart gem wasn’t there. even restated the quest and it left me in the same point of the story to go to the altar
still waiting on a update. all i want is to get my heart gem back so i can play and not do side quest to end game.
sooo… any update because I’m get pretty pissed now that it has be since Nov 21 on top of asking for help to get the heart gem back with @Luxendra and still having no updates at all only being told the “Team is aware of the is issue” and “i keep you updated” this has been going on for way to long now!!! every time I ask question just “ghosted/ left on read” and here i am watching you guys fix other issues for other people but still haven’t even fixed mine
Thanks for getting back with me. I do not have a case number was never given one.
my Character name is Akiko Sato
sever name omeyocan
the old server is Mu before it change.
above is all my logs from nov to the end of nov. because I lost the heart gem in nov cant remember which date it was pretty sure it was Nov 21 because I completed the quest the 20th night be for the roll back
thanks for the help hopefully you can fix this problem
(Attachment Game Build(1501734) 29 Nov 21 (20 00 13).zip is missing)
First and foremost, thanks a lot for you contribuition to the New World forums! I hope you’re well and safe.
I understand that you are missing the heart gem as you mentioned above.
I do see that you had contacted us on 20 Nov via chat. I was not able to find any Ticket created for the issue. Since we are not able to receive DM, I will not be able to collect all required details to create a ticket.