making a post about my missing heart gem that I been waiting on for since 11/20/21 (week and 3 days) the server merge/rollback already talk to support still waiting on item( seem like they reply more on a topic then dms.
Are you experiencing any issues as a result of the server merge. yes because i completed the quest The Ritual before the server merge. rewords got taken away, and got put back into the quest to go visit the altar for the heart gem but never got the heart gem back and not cant advance the quest/ story now.
the recent update on the 24 of November didnât help.
*redid the dungeon part twice heart gem wasnât there. even restated the quest and it left me in the same point of the story to go to the altar
still waiting on a update. all i want is to get my heart gem back so i can play and not do side quest to end game.
sooo⌠any update because Iâm get pretty pissed now that it has be since Nov 21 on top of asking for help to get the heart gem back with @Luxendra and still having no updates at all only being told the âTeam is aware of the is issueâ and âi keep you updatedâ this has been going on for way to long now!!! every time I ask question just âghosted/ left on readâ and here i am watching you guys fix other issues for other people but still havenât even fixed mine
Iâm sorry about your experience can you please let me know weather you have a case number for your issue?
If not let me create a ticket for you can you please provide me with your character name and server name along with game logs? i will escalate the issue with the team.
Alternatively, you can contact our customer care Contact Us | Amazon Games they should be able to create a ticket for the same.
Thanks for getting back with me. I do not have a case number was never given one.
my Character name is Akiko Sato
sever name omeyocan
the old server is Mu before it change.
above is all my logs from nov to the end of nov. because I lost the heart gem in nov cant remember which date it was pretty sure it was Nov 21 because I completed the quest the 20th night be for the roll back
thanks for the help hopefully you can fix this problem
(Attachment Game Build(1501734) 29 Nov 21 (20 00 13).zip is missing)
@AMK just send me a dm and i send you the link to the game files because they keep getting rejected, also sorry for all the pings didnt know email pings you as well
First and foremost, thanks a lot for you contribuition to the New World forums! I hope youâre well and safe.
I understand that you are missing the heart gem as you mentioned above.
I do see that you had contacted us on 20 Nov via chat. I was not able to find any Ticket created for the issue. Since we are not able to receive DM, I will not be able to collect all required details to create a ticket.
That way we can receive the pertinent information and create the ticket for you. Please do ask for a ticket number as that is provided once the ticket is created.
