Missing refinement gear items

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  • What is your character name in New World: Yev
  • What server/world did you experience your issue on: Frislandia
  • Describe the issue you are experiencing: Twice now I’ve gone to withdraw one of my refining set pieces, and then not found it in my storage box. First with a pair of woodworker shoes (not cheap or easily replaceable), and just now with a stonecutter’s shirt. With the boots I wanted to assume I salvaged it somehow, but now that it’s happened again I assume something else is at play? I know there is some bug where if you try and deposit items as the storage box is loading, it goes to the ground instead without any notice, so maybe that’s what’s happened here? Or something else?
  • Is this a bug or an exploit: bug
  • (if a bug) How did the issue effect your gameplay: Out both a large amount of money (or a near unreplaceable item in terms of the woodworkers shoes), and a nerf to my character until I replace them.
  • (if a bug) Were you able to recover from the issue: I could buy it again, but either way I’m out a large amount of money
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced: I wish I knew. Withdraw a refining gear set, use it, go to deposit it again and magically lose it?

Is it possible to confirm I had these items and return them to me?

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